FAQs
What is the main responsibility of the Customer Experience Specialist 2?
The main responsibility of the Customer Experience Specialist 2 is to support the Global Voice of Customer team by managing various touchpoints of the VoC program, including survey creation, data analysis, and the maintenance of reports and dashboards.
What qualifications are preferred for this role?
A minimum of 2 years of experience in the Qualtrics Experience Management (XM) platform, proficiency in MS Office software, and experience with both quantitative and qualitative research methods are preferred.
What type of surveys will I be working on?
You will be designing and customizing various types of surveys, such as NPS surveys and transactional surveys, under the guidance of the Customer Experience VoC manager.
Is prior experience with data visualization required?
Yes, candidates should be able to analyze complex information and present data in a compelling visual format that tells a simple story and distills it into meaningful insights.
What is the expected travel requirement for this position?
The expected travel requirement for this position is 0-5%.
Is a customer-centric mindset important for this role?
Yes, having a customer-centric mindset and a passion for measuring, understanding, and transforming the customer experience at Dexcom is crucial.
What growth opportunities are available for this position?
The role offers growth opportunities on a global scale, access to career development through in-house learning programs, and qualified tuition reimbursement.
Will I have opportunities to collaborate with other teams?
Yes, excellent cross-functional collaboration skills are essential, as you will be working with various customer-facing teams to customize and maintain surveys, reports, and dashboards.