Customer Host (4 hours)

White Stuff

2mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Chester

AI generated summary

You must be passionate about retail and fashion, determined to provide excellent service, thrive in a team environment, and inspire others with your passion and support.
You will create a welcoming shopping experience, assist customers in finding the right products, promote sales through knowledge of promotions, and ensure shop standards are maintained.

Requirements

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.

Responsibilities

Making sure that our customers feel welcome and at ease in our shops
Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
Ensuring that Product presentation and Shop visual standards are always excellent
Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
Using knowledge of promotions or discounts available to inform our customers and increase sales
Introducing customers to multichannel shopping through More Ways to Shop
Assisting in Events, including Customer Event and preview evenings
Responding to customer feedback and queries when needed, ensuring the customer is always happy
Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
Understanding our approach to Ethical Sourcing to be able to explain this to our customers
Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers

FAQs

What is the main role of a Customer Host?

The main role of a Customer Host is to ensure that customers have the best experience in our shops by being sociable and welcoming.

How many hours does a Customer Host typically work?

A Customer Host typically works 4 hours per shift.

What skills are important for a Customer Host to have?

Important skills for a Customer Host include being sociable, welcoming, and customer-oriented.

What are some tasks that a Customer Host may be responsible for?

Some tasks that a Customer Host may be responsible for include greeting customers, assisting with any inquiries, and ensuring a positive shopping experience.

White Stuff

Life would be dull if we all looked the same.

Fashion & Arts

Industry

1001-5000

Employees

1985

Founded Year

Mission & Purpose

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive. We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Growing at White Stuff: We want to make sure there are numerous opportunities for our people to learn and grow. Our focus is enabling our people to develop personally and professionally through a combination of great conversations with your manager, supportive tools, and both internal and external training that supplements learning within your role. Benefits and Perks: At White Stuff we are a supportive family. We pride ourselves on working together to grow and evolve in a creative environment that’s so much more than just a place to work. Our surroundings matter, as do our values, that’s why we offer colleague discount on our lovely products, social events to bring everyone together and volunteering days to help our teams support what matters to them. Doing Good Stuff: We’re dependable sorts at White Stuff, we want to make a meaningful difference to the world around us. It’s not just words, we’ve made some solid commitments to improve the world we live in. From our charity partners and our people, to our supply chain and our environment, doing good stuff runs through the heart of everything we do.