FAQs
What is the main purpose of the Customer Implementation Executive role?
The main purpose of the Customer Implementation Executive role is to lead the implementation process for new large customers and significant changes to current customer benefits, ensuring effective communication and coordination across various business areas to achieve successful implementations.
What educational background is preferred for candidates applying for this position?
The preferred educational background includes a Master's Degree or MBA, along with a Bachelor's degree in business administration, Health Care Administration, or a related field, or an equivalent combination of education and experience.
What type of experience is required for the Customer Implementation Executive role?
Candidates should have 8 or more years of experience in areas such as account services, sales, service installation/implementation, or health plan operations, including claims, enrollment, benefits administration, or group set-up within the healthcare industry.
What are some of the key responsibilities of the Customer Implementation Executive?
Key responsibilities include developing and executing implementation strategies, managing cross-functional teams, serving as the primary point of contact for customer implementations, conducting root cause analysis, and overseeing risk mitigation planning.
Is a Project Management Certification necessary for this role?
While a Project Management Certification is not explicitly required, it is preferred and indicates a strong competency in managing complex project implementations.
What skills are important for a Customer Implementation Executive?
Important skills include demonstrated experience in managing complex projects, strong interpersonal skills (persuasion and negotiation), the ability to influence operational management, understanding healthcare insurance products, and expertise in billing and claims administration.
Can the Customer Implementation Executive work remotely?
Yes, the role supports a hybrid work model where associates work in the office three days a week (Tuesday, Wednesday, and Thursday) and remotely two days a week (Monday and Friday). However, work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
What types of communication responsibilities does the Customer Implementation Executive have?
The Executive is responsible for creating and executing an implementation communication plan for customers and stakeholders, which includes effective communication with customers, technical systems associates, sales and marketing teams, and any business areas involved in the customer implementation process.
Does Independence Blue Cross have any policies regarding equal opportunity employment?
Yes, Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
What technologies or tools should a candidate be familiar with for this position?
Candidates should have an understanding of systems related to health plan operations, particularly with Optum RX Claim and operational activities, and should be proficient with Microsoft tools, including the use of Microsoft Authenticator on compatible Android or iOS devices.