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Customer Interaction Administrator

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Aldi

1mo ago

  • Job
    Full-time
    Junior Level
  • Birmingham, +3

AI generated summary

  • You must have strong communication skills, attention to detail, and a customer-focused mindset. Experience in administration or retail is preferred. Ability to work in a fast-paced environment is essential.
  • You will handle customer inquiries, manage interactions, resolve issues, maintain records, and ensure a positive customer experience while supporting the team in administrative tasks.

Requirements

  • - Experience of website merchandising or a website content creation
  • - Experience working with multiple data sources and flexible thinking
  • - A team player with excellent communication and interpersonal skills
  • - Confident user of MS Office suite including advanced excel skills
  • - Excellent time management and organization with a high level of attention to detail and accuracy
  • - Ability to work independently and proactively. Be self-motivated
  • - Understanding of project processes
  • - Be inquisitive and driven to perform to the best of their abilities
  • - Experience as Website Administrator or similar role e.g. Content Creation, Website merchandising Administrative role(s)
  • - IT skills and quick to learn new systems Including MS Outlook, MS Excel, MS Word, MS Powerpoint
  • - Strong communication skills, able to interact confidently with technical and non-technical people
  • - Works well individually and within a team
  • - The successful candidate will ideally have experience of working in eCommerce-based role

Responsibilities

  • - Work in an exciting fast-paced environment as part of the CI Team looking after the UK & IE websites.
  • - Supporting the content and product data teams with changes on websites, for example: Content building, Product Merchandising, category building for Key Events and bespoke categories, product imagery.
  • - Support weekly, monthly and adhoc project planning tasks within the CI department.
  • - Ensuring all tasks are delivered on time and within the budget and scope agreed with the CI Director.
  • - Experience of website merchandising or a website content creation
  • - Experience working with multiple data sources and flexible thinking
  • - A team player with excellent communication and interpersonal skills
  • - Confident user of MS Office suite including advanced excel skills
  • - Excellent time management and organization with a high level of attention to detail and accuracy
  • - Ability to work independently and proactively. Be self-motivated
  • - Understanding of project processes
  • - Be inquisitive and driven to perform to the best of their abilities

FAQs

What does the Customer Interaction Administrator role involve?

The Customer Interaction Administrator supports the Click & Collect team by managing day-to-day organizational tasks, processing data, and analysis to enhance customer understanding and website performance. Responsibilities include content building, product merchandising, and supporting project planning tasks.

What qualifications and experience are required for this position?

The ideal candidate should have experience in a website administrative role, such as content creation or website merchandising. Familiarity with MS Office (including advanced Excel skills) and strong communication skills are also essential.

What are the typical working hours for this role?

The position generally involves working Monday to Friday, from 8 am to 4:30 pm. There is also the opportunity for remote work two days a week.

What benefits does Aldi offer for this position?

Benefits include a competitive salary, 5 weeks of annual leave plus Bank Holidays, pension scheme, private medical insurance after 4 years, a company sick pay scheme, maternity/paternity/adoption leave pay after 2 years, long service rewards, and access to various employee benefits.

What is the salary range for the Customer Interaction Administrator role?

The salary starts from £25,100 and can rise to £30,875, based on experience and performance.

Is training provided for new employees?

Yes, full training is provided for all new employees to help them succeed in their roles.

Is there a specific location requirement for this job?

Yes, candidates are required to live within 90 minutes of the main office location.

What qualities are important for someone applying to this role?

Applicants should be efficient, well-organized, self-motivated, have excellent time management skills, attention to detail, and the ability to work both independently and as part of a collaborative team.

How does Aldi promote diversity in the workplace?

Aldi is committed to maintaining a diverse and inclusive workforce by promoting a culture of inclusion and respect, ensuring that all colleagues are treated fairly.

How can I apply for the Customer Interaction Administrator position?

Interested candidates can apply online through Aldi's careers page, where they will find the application link for the Customer Interaction Administrator role.

Aldi

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

Aldi is one of the most reputable retailers in the global business market today. Our goal has always been very simple: to provide great value and quality, using leaner and smarter business processes. And it's working. We're winning all kinds of awards and new stores are springing up all over the country as we rapidly increase our market share. We wouldn't be this successful without recruiting strong-minded, passionate people to share our ambitions. We employ over 36,000 people in the UK alone, and we're constantly growing. If you understand the impact of hard work and commitment in a dynamic, fast-paced retail environment, then a career at Aldi could be perfect for you.