FAQs
Do we support remote work?
Yes, we offer a hybrid work model, typically requiring 2 days in the office per week and 3 days from home.
What is the duration of the contract for this position?
The position is a 1-year fixed-term contract.
What is the salary range for the Customer Journey Analyst role?
The salary for this role ranges from £38,320 to £57,480, depending on the experience you bring.
What are the key responsibilities of the Customer Journey Analyst?
Key responsibilities include mapping and analyzing customer journeys, providing improvement recommendations, engaging with stakeholders, and overseeing the implementation of journey enhancements.
What qualifications are preferred for this role?
Candidates should have a passion for customer experience, understanding of consumer duty, ideally some customer journey mapping experience, excellent communication skills, and proficiency in Microsoft Office and customer journey mapping tools.
What benefits do we offer to employees?
Benefits include a non-contributory pension between 8%-12%, a discretionary bonus, 34 days of leave per year, private medical cover, life assurance, critical illness cover, enhanced parental leave, and various lifestyle benefits.
Is experience in process improvement desirable for this role?
Yes, experience in process improvement, particularly in operations, is desirable.
When is the closing date for applications?
The closing date for applications is 21st November 2024.
What type of workshops will the Customer Journey Analyst facilitate?
The Customer Journey Analyst will facilitate workshops with a wide variety of stakeholders to increase awareness and understanding of customer journeys.
Is Aegon an equal opportunity employer?
Yes, Aegon is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation, or gender identity.