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Customer Loyalty Advisor - Dublin - weekdays only!

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Sky

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must be results-oriented, have strong communication skills, be a proactive team player, excel in problem-solving, adapt to change, and be eager to learn to enhance customer satisfaction.
  • You will manage inbound calls from customers at risk of cancellation, provide tailored package options, analyze churn trends, and support retention efforts, all while meeting performance KPIs.

Requirements

  • Must be results-oriented and thrive in a high-energy environment
  • Strong communication and interpersonal skills.
  • Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction.
  • Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service
  • Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services.
  • Willingness to learn new skills

Responsibilities

  • Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive.
  • Contribute to business success through daily, weekly, and monthly KPI performance.
  • Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand.
  • Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm.
  • Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services.

FAQs

What are the working hours for the Customer Loyalty Advisor position?

The working hours are Monday to Friday, from 8:45 am to 5:15 pm.

What is the starting salary for this position?

The starting salary is €30,015, which increases to €32,000 upon successful completion of the probation period.

Can I earn incentives in this role?

Yes, you can earn up to an additional 18% in incentives based on your performance.

What qualifications do I need to apply for this job?

Strong communication and interpersonal skills, problem-solving abilities, a results-oriented mindset, and a proactive attitude are essential. Being a team player with a passion for customer service is also important.

Where is the office located?

The office is located at Burlington Plaza in the center of Dublin.

What types of training will I receive?

You will receive comprehensive training designed to build versatile skills applicable across diverse sales environments, supporting your success in your role and beyond.

What benefits does Sky Ireland offer to employees?

Benefits include free Sky TV, discounted broadband, private healthcare, an annual Sharesave scheme, a pension plan with life assurance, dental healthcare options, a cycle-to-work scheme, and exclusive discounts from over 800 retailers.

Is there room for career progression in this role?

Yes, there are clear paths for career growth through programs like the Advisor Development Program and Emerging Leader Program.

What is the recruitment process like?

The recruitment process includes a series of questions and a video round, with adjustments available upon request.

Are there any requirements regarding criminal record checks?

Yes, if your application is successful, you will be asked to complete a criminal record check, and any relevant convictions may affect the job offer.

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Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.