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Customer Loyalty Advisor - Dublin - weekdays only!

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Sky

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must be results-oriented, communicate effectively, solve problems, work well in teams, adapt to change, and have a passion for customer service, with a willingness to learn new skills.
  • You will manage calls from customers considering cancellation, support retention with tailored package options, analyze churn trends, and contribute to KPI performance, all during weekdays.

Requirements

  • Must be results-oriented and thrive in a high-energy environment
  • Strong communication and interpersonal skills.
  • Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction.
  • Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service
  • Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services.
  • Willingness to learn new skills

Responsibilities

  • Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive.
  • Contribute to business success through daily, weekly, and monthly KPI performance.
  • Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand.
  • Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm.
  • Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services.

FAQs

What are the working hours for the Customer Loyalty Advisor position?

The working hours are Monday to Friday, from 8.45am to 5:15pm.

What is the starting salary for this position?

The starting salary is €30,015, which increases to €32,000 upon successful completion of the probation period.

Are there opportunities for earning additional income?

Yes, you can earn up to an additional 18% in incentives based on your performance.

What kind of training will I receive?

You will receive comprehensive training designed to build versatile skills applicable across diverse sales environments.

Where is the Customer Loyalty Advisor role based?

The role is based at the Contact Centre at Burlington Plaza, in the centre of Dublin.

What benefits do employees receive?

Employees receive benefits such as free Sky TV, discounted broadband, private healthcare, an annual Sharesave scheme, a Sky pension plan, life assurance, dental healthcare options, a cycle to work scheme, and exclusive discounts from over 800 retailers.

Is there room for advancement in this role?

Yes, there are clear paths for career progression through programs like the Advisor Development Program and Emerging Leader Program.

Can I apply if I need adjustments made to the recruitment process?

Yes, you can let the Recruitment Team know your needs by clicking the support button at the beginning of your application.

What should I expect in the recruitment process?

The recruitment process includes a unique approach with a series of questions and a video round instead of relying solely on CVs.

Is there any requirement for a criminal record check?

Yes, if your application is successful, you will be asked to complete a criminal record check, and depending on the nature of any convictions, the offer may be withdrawn.

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Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.