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Customer Operations Administrator (Italian Speaking)

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FNZ Group

1mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Dublin

Requirements

  • Experience in a similar working environment or industry
  • An ability to work in a small flexible team operating to tight deadlines.
  • Excellent communications and interpersonal skills.
  • A strong customer service orientation.
  • It is essential that the potential jobholder be able to process requests based on receipt of documentation in Italian.

Responsibilities

  • Complete teamwork within the required SLA’s and making sure own work and the overall team meets their daily SLA’s
  • Deliver a top-class customer service to all customers
  • Handle level 1/level 2 queries daily. Provide telephone support during agreed hours. Respond promptly to emails, correspondence, telephone calls and technical queries from IPSI’s clients, distributors and policyholders in Italian.
  • Quality-check outgoing policyholder documentation and incoming policyholder requests
  • Provide support to the Service Coordinator / Team Manager as required
  • Gain an adequate understanding and product knowledge training.
  • May be responsible for additional tasks outside the normal day to day work
  • May be asked to work on project work within their team, department or IPSI
  • Represent client at internal meetings/huddles and influence colleagues on priority and delivery dates
  • Report on own work progress on a daily or weekly basis as agreed
  • Responsible for making sure all their work is completed to a high standard
  • To identify & escalate errors occurring within the team. To suggest solutions and controls required
  • Contribute to the development of service standards and play a part in delivering these standards
  • Help implement controlled manual solutions while system functionality is being developed.
  • Test and document the operating effectiveness of departmental controls. Adhere to our control framework to a high standard to ensure audit and quality standards are always maintained

FAQs

What is the primary role of the Customer Operations Administrator (Italian Speaking)?

The primary role of the Customer Operations Administrator is to work within a team to consistently deliver excellent customer service standards, maintain strong client relationships, and escalate actions where appropriate within agreed SLAs.

What are some of the daily tasks that the Customer Operations Administrator will perform?

Daily tasks include handling level 1/level 2 queries, providing telephone support, responding promptly to emails and technical queries in Italian, quality-checking documentation, and reporting on work progress.

Who will the successful applicant report to?

The successful applicant will report to the Service Coordinator or Customer Operations Manager.

Is previous experience required for this position?

Yes, experience in a similar working environment or industry is required.

What skills are essential for this role?

Essential skills include excellent communication and interpersonal skills, a strong customer service orientation, and the ability to work in a flexible team under tight deadlines.

Is fluency in Italian necessary for this position?

Yes, it is essential that the potential jobholder can process requests based on documentation received in Italian.

Can the Customer Operations Administrator be involved in project work?

Yes, the role may involve working on project work within their team, department, or IPSI.

Are there opportunities for personal development in this position?

Yes, the role involves gaining adequate product knowledge and contributing to the development of service standards, thus providing opportunities for personal and professional growth.

What type of company is FNZ?

FNZ is a financial services company that provides a global, end-to-end wealth management platform, partnering with numerous financial institutions and wealth managers to help people invest in their future.

What should the candidate demonstrate during the recruitment process?

The candidate should demonstrate a proven ability to operate in a fast-moving environment and deliver services that meet expectations.

FNZ Group

1001-5000
Employees

Mission & Purpose

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 24 million people from all wealth segments to invest in their future.