FAQs
What is the primary role of the Customer Operations Administrator (Italian Speaking)?
The primary role of the Customer Operations Administrator is to work within a team to consistently deliver excellent customer service standards, maintain strong client relationships, and escalate actions where appropriate within agreed SLAs.
What are some of the daily tasks that the Customer Operations Administrator will perform?
Daily tasks include handling level 1/level 2 queries, providing telephone support, responding promptly to emails and technical queries in Italian, quality-checking documentation, and reporting on work progress.
Who will the successful applicant report to?
The successful applicant will report to the Service Coordinator or Customer Operations Manager.
Is previous experience required for this position?
Yes, experience in a similar working environment or industry is required.
What skills are essential for this role?
Essential skills include excellent communication and interpersonal skills, a strong customer service orientation, and the ability to work in a flexible team under tight deadlines.
Is fluency in Italian necessary for this position?
Yes, it is essential that the potential jobholder can process requests based on documentation received in Italian.
Can the Customer Operations Administrator be involved in project work?
Yes, the role may involve working on project work within their team, department, or IPSI.
Are there opportunities for personal development in this position?
Yes, the role involves gaining adequate product knowledge and contributing to the development of service standards, thus providing opportunities for personal and professional growth.
What type of company is FNZ?
FNZ is a financial services company that provides a global, end-to-end wealth management platform, partnering with numerous financial institutions and wealth managers to help people invest in their future.
What should the candidate demonstrate during the recruitment process?
The candidate should demonstrate a proven ability to operate in a fast-moving environment and deliver services that meet expectations.