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Customer Project Manager for Armenia

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Nokia

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Munich

AI generated summary

  • You need strong relationship management, communication, and analytical skills, knowledge of Nokia products, experience in contract management, and fluency in English and Russian; Armenian is a plus.
  • You will manage customer projects, oversee delivery, ensure alignment with guidelines, handle budgets, foster customer relationships, and drive quality improvement while leading project teams.

Requirements

  • Strong customer relationship management skills
  • Excellent communication and interpersonal skills
  • Ability to understand and analyze customer needs
  • Knowledge of Nokia products and services
  • Ability to coordinate and manage multiple stakeholders
  • Experience in contract management and renewal
  • Strong analytical and problem-solving skills
  • Languages: English, Russian (mandatory) Armenian (nice to have)

Responsibilities

  • Manages customer program (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
  • Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities.
  • Participates in pre-sales and sales process activities.
  • Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
  • Ensures project contract management process is initiated and executed.
  • Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
  • Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
  • Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
  • Conducts thorough risk management for all project risks and opportunities.
  • Seeks to define new opportunities to expand and renew contracts with the customer.
  • Leads the project team and may perform some line manager responsibilities.
  • Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

FAQs

What is the primary responsibility of the Customer Project Manager?

The primary responsibility of the Customer Project Manager is to manage an external customer program or project, ensuring it is delivered within scope, budget, time, and quality requirements, while maintaining customer satisfaction and managing all project-related activities.

What qualifications are needed for this role?

The role requires strong customer relationship management skills, excellent communication and interpersonal abilities, knowledge of Nokia products and services, experience in contract management, and proficiency in English and Russian (Armenian is a plus).

Are there opportunities for career growth within the company?

Yes, Nokia offers continuous learning opportunities and mentoring programs to support employee development and career growth.

What types of projects will the Customer Project Manager oversee?

The Customer Project Manager will oversee customer programs or projects that are medium to large or complex, involving multiple business units and requiring risk and opportunity management.

How does the company ensure inclusion and diversity in the workplace?

Nokia is committed to inclusion and has received several recognitions for its efforts, including being recognized as one of the World’s Most Ethical Companies and receiving a Gender-Equality Index from Bloomberg. The company values respect and diversity in its employment decisions.

Will the Customer Project Manager be managing a team?

Yes, the Customer Project Manager will lead the project team and may perform some line manager responsibilities.

What kind of training will be provided for this position?

Nokia provides various learning opportunities and resources to enhance skills relevant to the Customer Project Manager role, including best practices and methodologies like PM@Nokia.

What languages are required for this position?

Proficiency in English and Russian is mandatory, while knowledge of Armenian is considered a nice-to-have.

How does the Customer Project Manager handle customer complaints and changing requirements?

The Customer Project Manager serves as the primary interface with the customer, managing the relationship and addressing complaints, corrective actions, and any changing requirements effectively.

Are there any specific methodologies that must be followed?

Yes, all project management activities must align with Nokia's Mode of Operation (MoO) guidelines and the PM@Nokia methodology.

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Nokia

At Nokia, we create technology that helps the world act together.

Manufacturing & Electronics
Industry
10,001+
Employees
1865
Founded Year

Mission & Purpose

Nokia is a global technology company that focuses on creating and delivering innovative networking and communications solutions. They specialise in areas such as mobile and fixed network infrastructure, software, and related services. With a vision to shape the future of technology to transform human experiences, Nokia aims to connect people and things seamlessly, enabling new opportunities for individuals, businesses, and societies. Their purpose is to build technology that helps to create a more connected and sustainable world, enhancing people's lives and enabling digital transformation across industries.