FAQs
What are the working hours for this position?
Our office is open from 9 am to 5 pm, but flexible hours will be considered.
What is the salary range for the Customer Relations Representative position?
The compensation for this role ranges from $40,000.00 to $60,000.00 per year.
What benefits do you offer to employees?
We offer a variety of benefits including a 401(k), health insurance, paid time off, flexible schedules, performance-based bonuses, and opportunities for training and advancement.
Is prior experience in customer service required for this job?
While experience in customer service is preferred, it is not strictly required as we value strong communication skills and a willingness to learn.
Are there opportunities for career advancement within the agency?
Yes, we anticipate internal growth opportunities for especially driven and sales-minded candidates.
What is the main responsibility of a Customer Relations Representative?
The main responsibilities include managing customer inquiries, resolving issues, maintaining client records, assisting with retention strategies, and coordinating with other departments to ensure customer satisfaction.
What qualities are you looking for in a candidate?
We are looking for a customer-focused and empathetic team member with strong communication skills, problem-solving abilities, and the capacity to handle high-stress situations calmly.
Where is the agency located?
Our office is located in Viera/Suntree, one of the fastest growing areas of Brevard.
How many team members currently work in the agency?
We currently have 9 team members at our agency.
Who is the State Farm agent for this agency?
The agency is led by Arty Pagan, who has been a State Farm agent since 2004.