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Customer Relationship Executive

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Bangalore, +2

AI generated summary

  • You need 1-2 years of experience, knowledge of home loans and insurance, sales skills, CRM proficiency, strong communication, negotiation abilities, and a focus on customer service.
  • You will build customer relationships, promote housing and business loans, conduct field sales, provide exceptional service, and manage secured and unsecured loan applications.

Requirements

  • Experience: 1 Year to 2 Years
  • Location: Bangalore, Hyderabad and Chennai
  • Qualification: 12th or Any Graduation
  • Product Knowledge: In-depth understanding of home loans and various insurance products.
  • Financial Acumen: Ability to understand and explain financial products, interest rates, and loan terms.
  • Sales Techniques: Mastery of sales strategies, including upselling and cross-selling.
  • CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) software to track and manage sales leads.
  • Negotiation Skills: Capability to negotiate terms and conditions with clients.
  • Documentation Skills: Ability to handle paperwork and documentation accurately and efficiently.
  • Communication Skills: Excellent verbal and written communication to convey complex information clearly and persuasively.
  • Customer Service Orientation: Focus on providing exceptional service to meet client needs.
  • Networking Skills: Ability to build a network of contacts and leverage them for business opportunities.

Responsibilities

  • Develop and maintain strong customer relationships
  • Promote and sell financial products such as housing loans and business loans
  • Conduct field sales activities
  • Provide excellent customer service
  • Handle secured and unsecured loan applications

FAQs

What is the job title for this position?

The job title for this position is Customer Relationship Executive.

What qualifications are required for this role?

Candidates must have completed the 12th grade or hold any graduation degree.

What is the required experience for this position?

The required experience for this position is 1 to 2 years.

Where is this job located?

This job is located in Bangalore, Hyderabad, and Chennai.

What skills are essential for this role?

Essential skills include product knowledge of home loans and insurance products, financial acumen, sales techniques, CRM software proficiency, negotiation skills, documentation skills, communication skills, customer service orientation, and networking skills.

What are the primary responsibilities of a Customer Relationship Executive?

The primary responsibilities include developing and maintaining strong customer relationships, promoting and selling financial products such as housing and business loans, conducting field sales activities, providing excellent customer service, and handling secured and unsecured loan applications.

Is there a focus on diversity and inclusion within the company?

Yes, Aditya Birla Capital is committed to providing equal opportunity to all in employment and promotes diversity, equity, and inclusion in its recruitment policies.

What type of employment is this position considered?

This position is considered full-time employment.

Will training be provided for CRM software usage?

Yes, training and support will likely be provided to ensure proficiency in CRM software usage.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement as performance in the role can lead to promotions and growth within the company.

Enriching Lives. Winning as ONE.

Finance
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Aditya Birla Capital is a financial services company offering a wide range of solutions, including asset management, insurance, and lending services. Their mission is to empower individuals and businesses by providing comprehensive financial solutions that foster growth and security. With a strong emphasis on customer-centricity, Aditya Birla Capital aims to deliver innovative products and services tailored to meet diverse financial needs. Their purpose is to build lasting relationships with clients while contributing to the overall economic development of communities and the country.