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Customer Representative

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Concentrix

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be bilingual in Dutch and English, have strong customer care and listening skills, take ownership of issues, and ideally have IT knowledge of Windows/MS Office.
  • You will handle customer contacts, log details, resolve issues, guide claims, escalate problems, monitor performance, and stay updated on products and policies.

Requirements

  • Are proficient or bilingual in Dutch plus an advanced level English
  • Have good disposition to work in a customer service environment
  • Have customer care skills – ability to listen to and understand the customers’ need
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution
  • It will be a plus if you have:
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Responsibilities

  • As a Customer Service Representative on our team, you will:
  • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise
  • Escalate potential service issues
  • Guide customers through the claims process
  • Monitor and report on customer service performance
  • Keep up to date with all the latest products, processes and policy changes

FAQs

What is the location for the Customer Representative position?

The position is located in Barcelona, Spain.

What languages are required for this role?

Proficiency in Dutch is required, along with an advanced level of English.

What are the working hours for this position?

The working hours are full-time, Monday to Friday, from 08:00 to 17:00.

What is the salary range for this position?

The salary is 23,280 euros gross per year, with the potential for up to 1,200 euros gross per year in bonuses.

Is previous experience in customer service necessary for this role?

While it is beneficial to have customer care skills, the company encourages applicants who may not meet every requirement to still apply.

What types of training will be provided?

Full paid training on the company and the specific project will be provided, along with career development programs and specialized courses.

Are there opportunities for career growth within the company?

Yes, the company offers career development programs and specialized courses to help employees grow and succeed in their careers.

What are the expected responsibilities of a Customer Representative?

Responsibilities include taking incoming customer contacts, logging call details, maintaining product knowledge, escalating service issues, guiding customers through claims, and monitoring customer service performance.

Does Concentrix offer any benefits beyond salary?

Yes, the company offers various benefits, including a referral bonus, career development programs, and ongoing support for employees.

Is Concentrix an equal opportunity employer?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.