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Customer Reservations Advisor/Service Bookings

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BMW Group

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations

AI generated summary

  • You must have call centre or motor trade experience, proven customer service skills, and a passion for automotive to identify solutions and help customers effectively.
  • You will be the first contact for customers, generating inbound and outbound workshop bookings while ensuring a smooth and reassuring experience throughout their journey.

Requirements

  • Are you a confident, considerate and patient person?
  • Do you enjoy getting into the details of a problem in order to find a solution, and in doing so, actually help someone?
  • Applications will only be considered if you have experience within a call centre environment and/or the motor trade.
  • We’re looking for someone with proven customer service experience and a passion for automotive, you’ll be someone who can quickly get to grips with processes, BMW products and services.
  • If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.
  • We would kindly ask that you refrain from applying if you do not have experience within a call centre environment and/or the motor trade.
  • Previous recent applicants need not apply - thank you.

Responsibilities

  • You’ll be the first point of contact for our customers as well as be responsible for generating inbound and outbound workshop bookings.
  • From welcoming customers to ensuring they have a smooth journey, it’s all about giving BMW customers peace of mind.

FAQs

What is the job title for this position?

The job title is Customer Reservations Advisor/Service Bookings.

What kind of experience is required for applicants?

Applicants must have experience within a call centre environment and/or the motor trade.

What will be my main responsibilities in this role?

You will be the first point of contact for customers, generating inbound and outbound workshop bookings, and ensuring a smooth journey for BMW customers.

Is there a specific personality type that is preferred for this role?

Yes, we are looking for someone who is confident, considerate, and patient, with a passion for helping customers.

What is the starting salary for this position?

The starting salary for this position is £25,200 per annum.

How many annual leave days do employees receive?

Employees receive 24 days of annual leave plus bank holidays, which increases with length of service, up to 26 days.

Is there a special benefit for birthdays?

Yes, you will receive an extra paid day off for your birthday.

Are there any additional benefits offered?

Yes, additional benefits include a car benefit scheme, a pension scheme, and free staff parking.

Will I receive training for this role?

Yes, training will be provided to help you quickly get to grips with processes, BMW products, and services.

Can I apply if I have not worked in a call centre or the motor trade?

No, you should refrain from applying if you do not have the required experience in a call centre environment and/or the motor trade.

Will I be notified regardless of the outcome of my application?

Yes, we will reply to all applicants, whether successful or not, as a courtesy for their honesty in declaring work experience.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.