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Customer Reservations Advisor/Service Bookings

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BMW Group

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have call centre or motor trade experience, proven customer service skills, and a passion for automotive.
  • You will be the first contact for customers, managing inbound and outbound workshop bookings to ensure a seamless experience and peace of mind for BMW customers.

Requirements

  • Applications will only be considered if you have experience within a call centre environment and/or the motor trade.
  • We’re looking for someone with proven customer service experience and a passion for automotive.

Responsibilities

  • You’ll be the first point of contact for our customers as well as be responsible for generating inbound and outbound workshop bookings.
  • From welcoming customers to ensuring they have a smooth journey, it’s all about giving BMW customers peace of mind.

FAQs

What is the location of the Customer Reservations Advisor position?

The position is located at Sandal Huddersfield.

What qualifications are required to apply for this role?

Applicants must have experience within a call centre environment and/or the motor trade.

What are the main responsibilities of the Customer Reservations Advisor?

The main responsibilities include being the first point of contact for customers, generating inbound and outbound workshop bookings, and ensuring a smooth journey for BMW customers.

What is the starting salary for this position?

The starting salary is £25,200 per annum.

How many days of annual leave are offered?

The role offers 24 days of annual leave, plus bank holidays, which can increase with length of service to up to 26 days.

Are there any additional benefits provided?

Yes, additional benefits include an extra paid day off for your birthday, a car benefit scheme, a pension scheme, and free staff parking.

Will training be provided for this role?

Yes, comprehensive training will be provided to help you get to grips with processes, BMW products, and services.

Is previous experience considered when hiring for this position?

Yes, proven customer service experience, particularly in a call centre environment or the motor trade, is a critical requirement.

Can past applicants apply again for this position?

No, previous recent applicants are kindly asked not to apply again.

How will applicants know the outcome of their application?

Sandal Huddersfield will reply to all applicants regarding the success of their application, provided they declare their work experience honestly.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.