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Customer Sales & Service Representative/ Export Specialist (CSSR) (m/f/d)

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Abbott

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
  • Wiesbaden

AI generated summary

  • You need a relevant degree or vocational qualification, export experience, strong customer focus, organizational skills, SAP knowledge, logistics expertise, and fluent English; German is a plus.
  • You will manage customer service, order processing, shipment coordination, documentation, export compliance, after-sales support, and project assistance for multiple international regions.

Requirements

  • Bachelor’s degree in logistics or business administration or vocational qualification with equivalent knowledge acquired through relevant professional experience
  • Work experience in export business and curiosity in international business relations
  • Strong customer-oriented mindset with can-do mentality and problem-solving skills
  • Excellent organizational, planning and decision-making skills to coordinate cross-functional processes
  • Agile mindset with ability to prioritize and multi-task in a fast-paced global environment
  • System aptitude and SAP knowledge preferred
  • Firm logistical forwarder knowledge to handle all areas of transportation
  • Basic knowledge on tax, customs, trade requirements and export finance tools (e.g. letter of credit)
  • Fluent communication skills in English (verbal & written); German desirable
  • Proficient in MS Office applications in Excel, Word, Outlook and PowerPoint
  • Self-motivated Team Player

Responsibilities

  • Service Contact for customers, country offices and sales organizations for 5 divisions of Blood Diagnostic and Diabetes Business within dedicated countries in Europe, Africa, Asia and South America
  • Provide continuously high-quality customer service in terms of order handling, processing and shipment organization for specified territory
  • Coordination of air, truck and ocean shipments with internal departments and external partners
  • Preparation of all necessary documentation from shipping documents, certificates or legalized documents, etc.
  • Communication and coordination with external 3rd party service providers (e.g. forwarders, governmental entities, inspection companies, embassies, etc.)
  • Handling of export finance tools such as letter of credits, bank guarantees etc.
  • Ensure legal export requirements are met such as export restrictions, embargo laws as well as internal policies and procedures
  • After sales support, complaint handling, exception handling and reporting
  • Project Support

FAQs

What is the job title for this position?

The job title is Customer Sales & Service Representative/Export Specialist (CSSR) (m/f/d).

Where is this position located?

This position is located at the Wiesbaden-Delkenheim Abbott GmbH location in Germany.

What are the main responsibilities of this role?

The main responsibilities include serving as a contact for customers and sales organizations, handling order processing and shipment organization, preparing necessary documentation, ensuring legal export requirements are met, and providing after-sales support.

What qualifications are required for this position?

A Bachelor’s degree in logistics or business administration, or a vocational qualification with relevant professional experience is required.

What type of work experience is preferred for this role?

Work experience in export business and an interest in international business relations are preferred.

What skills are important for a candidate applying to this position?

Important skills include a strong customer-oriented mindset, excellent organizational and planning abilities, problem-solving skills, SAP knowledge, and proficiency in MS Office applications.

Is fluency in any languages required?

Yes, fluent communication skills in English (verbal and written) are required, and knowledge of German is desirable.

Who does this position serve as a contact for?

This position serves as a service contact for customers, country offices, and sales organizations across five divisions of Blood Diagnostic and Diabetes Business.

What kind of industry does Abbott operate in?

Abbott operates in the healthcare industry, focusing on breakthrough science to improve people's health.

Does Abbott offer opportunities for career development?

Yes, Abbott offers career development opportunities with an international company where employees can grow their careers.

Are there any specific export finance tools that knowledge of is beneficial for this role?

Yes, knowledge of export finance tools such as letters of credit and bank guarantees is beneficial.

What does Abbott provide to foster a good work environment?

Abbott provides an attractive benefits package, recognition as a great place to work, and a dynamic multicultural environment that fosters talent development.

Does Abbott have a commitment to diversity?

Yes, Abbott is an Equal Opportunity Employer, committed to employee diversity.

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Abbott

Science & Healthcare
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Benefits

  • Medical

    Our medical options provide employees and their eligible family members, including domestic partners, with extensive coverage and protection against major medical expenses. Coverage is available from the first day of employment. All of the options cover preventive care, inpatient and outpatient care, routine office visits, prescription drugs, physical therapy, home healthcare, mental health/substance abuse treatment and hospice care. In addition, our medical options offer numerous programs and services that can help employees improve and maintain their health, better manage illnesses and receive better value for their healthcare dollars.

  • Dental

    Our dental plan helps employees pay for the costs of dental care for themselves and their eligible family members. Coverage is available from the first day of employment. Participants may take advantage of reduced out-of-pocket costs when they use dentists in a nationwide network of participating providers. Our dental plan pays for preventive, restorative and surgical services, as well as orthodontia, at varying levels of coverage.

  • Vision Care

    With our vision care plan, we offer employees an affordable way to maintain eye health and receive discounts on eyewear. Coverage is available from the first day of employment.

  • Wellness Programs

    Our wellness programs and resources are designed to promote overall health and well-being: Seminars on stress and anxiety, personal and work relationships, meditation and mindfulness, healthy habits, and balancing work and family needs. Programs to encourage being physically active, eating healthier, managing health conditions, getting quality sleep, and becoming more resilient. On-site screenings and immunizations at some locations to promote prevention and early detection. On-site fitness centers at some locations that offer classes, fitness assessments and personal training. Health fairs, fitness events, steps challenges and exercise competitions