FAQs
What is the job title for this position?
The job title is Customer Service Admin.
What responsibilities does the Customer Service Admin have?
Responsibilities include handling a high volume of phone calls, chat, and emails, solving customer issues, placing orders, maintaining customer relationships, researching billing inquiries, and driving continuous improvement initiatives.
What are the qualifications required for this role?
Qualifications include an associate or bachelor’s degree or equivalent work experience, 2+ years of customer service experience, proficiency in Microsoft Office Suite, preferably with SAP/CRM experience, and strong interpersonal and organizational skills.
Is this a full-time position?
Yes, this is a full-time position.
What does the work schedule look like for this role?
The schedule requires flexibility, occasional overtime, and the ability to work late on the last working day of each month.
Is travel required for this position?
No, travel is not required.
Where is this job located?
This job is a hybrid onsite position.
How important are communication skills for this role?
Excellent communication skills are essential for this role, as it involves interacting with customers and internal partners.
What type of work environment will the Customer Service Admin be part of?
The Customer Service Admin will be part of a fast-paced, diverse work environment focused on collaboration and customer service excellence.
What is the company’s stance on diversity and equal opportunity?
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer that values diversity and encourages individuals of all backgrounds to apply.