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Customer Service Administrator

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Huntress

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Reading

AI generated summary

  • You must have excellent communication skills, solid organizational abilities, work well under pressure, and be proficient in IT, including experience with Excel.
  • You will manage customer communications, schedule appointments, maintain CRM data, organize documentation, and ensure customers are updated with feedback and necessary documents.

Requirements

  • Excellent communication and interpersonal skills
  • Solid organisational skills
  • Ability to work under pressure and to deadlines
  • Competent IT user, including previous experience using Excel

Responsibilities

  • Managing communication from customers via telephone and email with regards to any aftercare enquiries
  • Coordinating and scheduling appointments for engineers
  • Entering and maintaining all data on the CRM system ensuring visibility throughout the team
  • Collating and uploading documentation to relevant folders and portals
  • Ensuring all feedback is communicated to the customers, keeping them updated and issuing any necessary documents

FAQs

What is the job title for this position?

The job title for this position is Customer Service Administrator, also referred to as Service Coordinator.

Where is the job located?

The job is located in Winnersh.

What is the salary range for this role?

The salary range for this role is £24,000 - £26,000.

Is this a full-time or part-time position?

This is a permanent, full-time position, working Monday to Friday.

Are there any specific working conditions I should be aware of?

Yes, the role is fully office-based, and the offices are not accessible via public transport.

What type of skills are required for this position?

The required skills include excellent communication and interpersonal skills, solid organisational skills, the ability to work under pressure and to deadlines, and being a competent IT user with previous experience using Excel.

Will I be involved in scheduling appointments for engineers?

Yes, you will be responsible for coordinating and scheduling appointments for engineers as part of your role.

Is previous experience necessary to apply for this position?

While previous experience is preferred, strong communication and organisational skills along with a proactive attitude are key attributes we are looking for.

Can I apply if I do not have the right to work in the UK?

No, you can only be considered for this role if you have the right to work in the UK.

What does the recruitment process focus on?

The recruitment process focuses on being diverse and inclusive, ensuring equal opportunity for all applicants, regardless of race, sexual orientation, mental or physical disability, age, or gender.

Managed #cybersecurity without the complexity. EDR, M365 & SAT for the mid-sized and small businesses who need it most.

Technology
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Protect Your Endpoints, Identities, and Employees. The fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. Powered by custom-built technology for SMBs and the expert analysts in our 24/7 Security Operations Center. By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how SMBs defend against today’s cyber threats. As long as hackers keep hacking, we keep hunting.