Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Adviser

image

Oxfordshire County Council

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Oxford

AI generated summary

  • You need excellent customer service skills, ICT confidence, experience in a Local Authority, and a can-do attitude for event delivery and problem management.
  • You will interact with library customers, assist with resources, perform administrative tasks, handle inquiries, signpost services, deliver events, and ensure smooth library operations.

Requirements

  • You will need to follow procedures, maintain confidentiality, have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur.
  • Excellent customer service skills, and experience within a Local Authority or similar environment such as a library.
  • Signposting and delivering events are also key parts of the role, to which a can-do attitude is essential.

Responsibilities

  • Customer Service Advisers are the first point of contact with library customers and library partners.
  • The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.
  • As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
  • You will be playing a pivotal role in ensuring the smooth operation and professional service for members of the public at Headington Library.
  • This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment such as a library.
  • You will need to follow procedures, maintain confidentiality, have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur.
  • Signposting and delivering events are also key parts of the role, to which a can-do attitude is essential.

FAQs

What is the primary role of a Customer Service Adviser at Headington Library?

The primary role of a Customer Service Adviser is to be the first point of contact with library customers and partners, providing assistance in finding and using library resources while ensuring excellent customer service through face-to-face interactions, emails, and telephone communications.

What qualifications or experience are required for this position?

Experience within a Local Authority or a similar environment, such as a library, along with excellent customer service skills, is required for this position.

Are there opportunities for flexible working in this role?

Yes, the role offers flexibility in working hours and supports agile working arrangements, including options like flexi-time, part-time work, job sharing, and annualised hours.

What benefits are included with this job position?

Benefits include a generous holiday allowance that increases with length of service, access to a Local Government Pension Scheme with substantial employer contributions, local and national retail discounts, and enhanced family-friendly policies.

How does Oxfordshire County Council promote equality, diversity, and inclusion in the workplace?

Oxfordshire County Council is committed to promoting equality, diversity, and inclusion by accepting individuals for who they are, providing support through staff network groups, and maintaining a diverse workforce.

Is there a guarantee for interviews for disabled applicants?

Yes, as a Disability Confident employer, Oxfordshire County Council guarantees an interview for disabled applicants who meet the essential criteria for the job.

What commitment does the council have towards safeguarding?

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults and ensures that all recruitment and selection practices reflect these commitments.

How does the application process work if I encounter technical issues?

If you encounter any technical issues with the application system, you can contact the council at careers@oxfordshire.gov.uk for assistance.

Are there any opportunities for personal or professional development through this role?

Yes, the council offers some of the best learning and development opportunities to support ongoing personal and professional development.

What is the importance of the role in terms of community impact?

The role of a Customer Service Adviser significantly impacts customer experience by helping users find resources, promoting literacy, and fostering greater community resilience through library services.

image

Oxfordshire County Council

Working in partnership to make Oxfordshire a greener, fairer and healthier county.

Government
Industry
1001-5000
Employees
1889
Founded Year

Mission & Purpose

Working in partnership to make Oxfordshire a greener, fairer and healthier county for the county's 600,000+ residents.