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Customer Service Adviser

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Oxfordshire County Council

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Oxford

AI generated summary

  • You must possess strong customer service skills, local authority experience, procedural adherence, confidentiality, ICT confidence, problem-solving ability, and a proactive attitude for events.
  • You will engage with library users, assist with resources, perform administrative tasks, manage events, and ensure a smooth operation while maintaining confidentiality and using ICT skills.

Requirements

  • Excellent customer service skills
  • Experience within a Local Authority or similar environment such as a library
  • Ability to follow procedures
  • Maintain confidentiality
  • Confidence with ICT and learning new systems
  • Ability to use initiative to manage unexpected problems and situations
  • A can-do attitude for signposting and delivering events

Responsibilities

  • Customer Service Advisers are the first point of contact with library customers and library partners.
  • The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.
  • As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
  • You will be playing a pivotal role in ensuring the smooth operation and professional service for members of the public at Headington Library.
  • This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment such as a library.
  • You will need to follow procedures, maintain confidentiality, have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur.
  • Signposting and delivering events are also key parts of the role, to which a can-do attitude is essential.

FAQs

What is the role of a Customer Service Adviser at Oxfordshire Libraries?

The role involves being the first point of contact for library customers, assisting users face-to-face, via email, or by telephone, and performing administrative and clerical duties along with organizing library materials and information.

What qualifications or experience do I need for this role?

You will need excellent customer service skills and experience within a Local Authority or similar environment, such as a library.

Is there an opportunity for flexible working hours?

Yes, we offer a strong flexible working culture including the opportunity for flexibility on working hours, as well as options such as part-time work, job sharing, and flexi-time.

What benefits do employees receive?

Employees receive a generous holiday allowance that increases with length of service, access to a Local Government Pension Scheme, retail discounts, and enhanced family-friendly policies.

Does the organization have a commitment to diversity and inclusion?

Yes, Oxfordshire County Council is committed to equality, diversity, and inclusion, ensuring everyone is accepted for who they are regardless of various backgrounds or identities.

Are there specific commitments made towards supporting disabled applicants?

Yes, as a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.

How does the organization approach safeguarding?

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults, and expects all employees and volunteers to share this commitment.

How does one stay updated with job opportunities at Oxfordshire County Council?

You can follow Oxfordshire County Council on social media platforms like LinkedIn, Facebook, Twitter, and Instagram to stay updated with the latest news and featured jobs.

Is there a way to get support if I face technical issues during the application process?

Yes, you can contact us at careers@oxfordshire.gov.uk for assistance with any technical issues related to the application system.

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Oxfordshire County Council

Working in partnership to make Oxfordshire a greener, fairer and healthier county.

Government
Industry
1001-5000
Employees
1889
Founded Year

Mission & Purpose

Working in partnership to make Oxfordshire a greener, fairer and healthier county for the county's 600,000+ residents.