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Customer Service Advisor

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SSE (Scottish and Southern Energy) plc

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You need reliable customer service skills, prior experience, strong numerical and computer skills, and excellent communication abilities for a fast-paced environment.
  • You will handle inbound customer queries, resolve issues, ensure efficient service, and perform related administrative tasks to support customer interactions.

Requirements

  • Reliable customer service skills
  • Previous customer service experience in either a contact centre or a face-to-face capacity
  • The ability to work with numbers
  • Good computer skills, as you will be working on multiple systems at once, in a very fast paced environment
  • Excellent communication skills

Responsibilities

  • Answer inbound customer queries and be the first point of contact for SSE Airtricity through all of channels
  • Take ownership and strive to resolve situations effectively on the call
  • Ensure all customer queries are dealt with efficiently and in a timely manner
  • Perform administrative duties based on the conversations you will be having with our customers

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, combining office and remote working days after training is completed.

What is the salary for this position?

The salary for this position starts from €32,600, with additional performance-related bonuses and various benefits.

What are the working hours for the Customer Service Advisor role?

The working hours are Monday to Friday, from 8am to 7pm.

Is previous customer service experience required?

Yes, previous customer service experience in either a contact centre or face-to-face capacity is preferred.

How many holidays do employees receive?

Employees receive 34 days of holiday entitlement, which includes public holidays.

Can you tell me more about the company’s commitment to diversity?

SSE is committed to creating an inclusive environment for all employees and encourages applications from diverse backgrounds.

What should I expect in the recruitment process?

Once applications are submitted, candidates will be asked to complete a short online assessment to demonstrate their customer service abilities.

Who can I contact for questions regarding adjustments during the recruitment process?

For any working differently requirements or adjustments, you can contact Andy at andrew.elder3@sse.com or call 01738 340826.

What is the primary responsibility of a Customer Service Advisor?

The primary responsibility is to answer inbound customer queries and serve as the first point of contact for SSE Airtricity.

What benefits does SSE offer?

SSE offers a range of benefits, including enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and more.

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SSE (Scottish and Southern Energy) plc

SSE | We power change.

Energy
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

SSE (Scottish and Southern Energy) is a leading energy company based in the UK. They operate across various sectors of the energy industry, including electricity generation, transmission, distribution, and supply. SSE's ultimate mission is to provide sustainable energy solutions that meet the needs of their customers while reducing environmental impact. Their purpose is to drive the transition to a low-carbon economy by investing in renewable energy sources, promoting energy efficiency, and delivering reliable and affordable energy services. SSE aims to contribute to the decarbonisation of the energy sector, support the development of clean technologies, and play a pivotal role in the shift towards a more sustainable and resilient energy future.

Benefits

  • Holidays and flexible working

    No matter what level you’re at when you join us, you’ll enjoy 34 days of annual leave per year, including public holidays. You can buy up to 10 extra days every year if you choose to, giving you even more flexibility. We also support flexible working across our business, so you can work with your manager to find a routine that fits your individual life circumstances. And because we know things don’t always go to plan, we offer emergency day passes for those times when life throws you a curveball.

  • Money and financial planning

    To protect your financial future, we make a generous pension contribution on your behalf. You can also buy shares in SSE at a discounted rate, giving you the option to share in our success. Everyone gets free access to an award-winning third-party provider of financial education. Plus, you’ll enjoy a wide range of discounts in your favourite shops, and technology loans to help with any big digital purchases.

  • Health and wellbeing

    We genuinely care about each other at SSE and make our people’s wellbeing a priority. Our employee assistance programme offers free and confidential counselling 24 hours a day, 365 days a year. Our people can also access discounted private healthcare from Bupa. And because we know that SSE people care about the communities they serve, we offer everyone a paid day away from their usual job to volunteer as part of the SSE Volunteering Programme.

  • Travel and transport

    We all have a part to play in the journey to net zero. That’s why SSE provides benefits that make it easier for our employees to make positive travel choices. We offer an interest-free salary advance to cover public transport season tickets. We’re also a proud member of the Cycle to Work scheme.