You must have customer service experience, a passion for helping others, a track record of meeting targets, strong computer skills, and the ability to assist diverse customers in a fast-paced setting.

You will assist customers with banking needs, manage cash, update records, promote services, educate on fraud, engage with diverse clients, meet targets, ensure compliance, and support community initiatives.

Large

Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for.

Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community.

We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights.
Do you know how your bank invests your money? Not many people do. 


Finance

The Co-operative Bank

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   <div>
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     <div>
      Location
     </div> 
     <div>
      Barnsley
     </div> 
    </div>
    <br> 
    <div>
     <div>
      Discipline:
     </div> 
     <div>
      Retail Banking 
     </div>
    </div>
    <br> 
    <div>
     <div>
      Job type:
     </div> 
     <div>
      Permanent
     </div> 
    </div>
    <br> 
    <div>
     <div>
      Salary:
     </div> 
     <div>
      £22,250
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    </div>
    <br> 
    <div>
     <div>
      Contact name:
     </div> 
     <div>
      Fay Scorgie
      <br> 
      <p></p> 
     </div>
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    <br> 
    <div>
     <div>
      Contact email:
     </div> 
     <div>
      careers@co-operativebank.co.uk
     </div> 
    </div>
    <br> 
    <div>
     <div>
      Job ref:
     </div> 
     <div>
      027602
     </div> 
    </div>
    <br> 
    <div>
     <div>
      Published:
     </div> 
     <div>
      5 days ago
     </div> 
    </div>
    <br> 
    <div>
     <div>
      Startdate:
     </div> 
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      ASAP
     </div>
    </div>
   </div>
  </div>
 </div>
</div> 
<br>
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 <div>
  <p><b>Customer Service Officer</b></p> 
  <p><b>Location: Barnsley</b></p> 
  <p><b>Contract: Permanent</b></p> 
  <p><b>Hours: Full Time - 35 hours per week Monday - Friday (8.30am-4.30pm) and every other Saturday (8:30am-1pm)</b></p> 
  <p><b>Salary: £22,250 plus</b> <b>a pay progression review every 6 months, annual bonus, enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits</b></p> 
  <p><b>Why join The Co-operative Bank?</b></p>
  <p><br> </p>
  <p>2024 is an exciting time to join The Co-operative Bank as we continue our journey of growth.</p>
  <p><br> </p>
  <p>As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach. We’ve had one from the very start.</p>
  <p><br> </p>
  <p>Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!</p>
  <p><br> </p>
  <p>We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.</p>
  <p><br> </p>
  <p>We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.</p>
  <p><br> </p>
  <p><b>What a typical day will look like:</b></p> 
  <ul>
   <li>Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation</li> 
   <li>Identifying and addressing customer’s needs</li> 
   <li>Cash management control</li> 
   <li>Utilizing various internal systems to update customer records</li> 
   <li>Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services</li> 
   <li>Protecting and educating customers against fraud and scams</li> 
   <li>Engaging with customers from various backgrounds including those who may be vulnerable</li> 
   <li>Working towards personal/team targets and objectives</li> 
   <li>Adhering to day to day regulatory and compliance requirements</li> 
   <li>Working as part of a team, sharing and identifying ways to improve the service provided by the branch</li> 
   <li>Participating in community outreach work and charity projects</li>
  </ul>
  <br> 
  <p></p>
  <p><b>Knowledge, skills and experience required:</b></p> 
  <ul>
   <li>Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)</li> 
   <li>A passion for excellent customer service with a positive, enthusiastic and resilient approach</li> 
   <li>Proven success in achieving targets, objectives or deadlines</li> 
   <li>Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers</li> 
   <li>Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.</li> 
   <li>The ability to work in a fast paced environment</li> 
  </ul>
  <p><b>What we can offer you:</b></p> 
  <ul>
   <li>27 days holiday rising to 30 days plus bank holidays</li> 
   <li>Annual bonus</li> 
   <li>Pay progression review every 6 months</li> 
   <li>Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)</li> 
   <li>Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.</li> 
   <li>Income protection</li> 
   <li>Life assurance</li> 
   <li>2 paid days for volunteering per year</li> 
   <li>Family friendly policies and supportive working environment</li> 
   <li>Recognition scheme and a culture in which we celebrate success</li> 
   <li>An inclusive work environment</li> 
   <li>Active network groups, ran by colleagues for colleagues</li> 
   <li>Full training with opportunities for career development</li> 
  </ul>
  <p>The Co-operative Bank doesn’t currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit.</p> 
  <p>Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.</p> 
  <p>As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.</p>
  <p><br> </p>
  <p>Please note we may withdraw this vacancy once sufficient applications have been reached.</p>
 </div>
</div>
<p></p>


 
  
   
    
     
      Location
      
     
      Barnsley
      
    
     
    
     
      Discipline:
      
     
      Retail Banking 
     
    
     
    
     
      Job type:
      
     
      Permanent
      
    
     
    
     
      Salary:
      
     
      £22,250
      
    
     
    
     
      Contact name:
      
     
      Fay Scorgie
       
       
     
    
     
    
     
      Contact email:
      
     
      careers@co-operativebank.co.uk
      
    
     
    
     
      Job ref:
      
     
      027602
      
    
     
    
     
      Published:
      
     
      5 days ago
      
    
     
    
     
      Startdate:
      
     
      ASAP
     
    
   
  
 
 


 
  Customer Service Officer 
  Location: Barnsley 
  Contract: Permanent 
  Hours: Full Time - 35 hours per week Monday - Friday (8.30am-4.30pm) and every other Saturday (8:30am-1pm) 
  Salary: £22,250 plus a pay progression review every 6 months, annual bonus, enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits 
  Why join The Co-operative Bank?
   
  2024 is an exciting time to join The Co-operative Bank as we continue our journey of growth.
   
  As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach. We’ve had one from the very start.
   
  Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
   
  We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
   
  We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
   
  What a typical day will look like: 
  
   Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation 
   Identifying and addressing customer’s needs 
   Cash management control 
   Utilizing various internal systems to update customer records 
   Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services 
   Protecting and educating customers against fraud and scams 
   Engaging with customers from various backgrounds including those who may be vulnerable 
   Working towards personal/team targets and objectives 
   Adhering to day to day regulatory and compliance requirements 
   Working as part of a team, sharing and identifying ways to improve the service provided by the branch 
   Participating in community outreach work and charity projects
  
   
  
  Knowledge, skills and experience required: 
  
   Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous) 
   A passion for excellent customer service with a positive, enthusiastic and resilient approach 
   Proven success in achieving targets, objectives or deadlines 
   Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers 
   Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals. 
   The ability to work in a fast paced environment 
  
  What we can offer you: 
  
   27 days holiday rising to 30 days plus bank holidays 
   Annual bonus 
   Pay progression review every 6 months 
   Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) 
   Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%. 
   Income protection 
   Life assurance 
   2 paid days for volunteering per year 
   Family friendly policies and supportive working environment 
   Recognition scheme and a culture in which we celebrate success 
   An inclusive work environment 
   Active network groups, ran by colleagues for colleagues 
   Full training with opportunities for career development 
  
  The Co-operative Bank doesn’t currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit. 
  Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer. 
  As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
   
  Please note we may withdraw this vacancy once sufficient applications have been reached.
 



Customer Service Advisor

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The Co-operative Bank

Mission & Purpose