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Customer Service Advisor - Email Only

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Huntress

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You must be available for long-term email-only customer service, have relevant experience, and complete 2 weeks of training in Leeds. Strong written English and IT skills are essential.
  • You will handle customer queries via webchat and emails, foster strong relationships with customers, and assist with general office administration tasks as needed.

Requirements

  • Are you available immediately and can commit to a long term temporary assignment in a Customer Service environment but ONLY EMAILS NO PHONE CALLS!!
  • Have you had previous Customer service experience eg within retail, hospitality or call centre?
  • Must be able to do up to 2 weeks training in Leeds then HOME WORKING and office based only on an ad hoc
  • The ideal candidate will be someone who can offer good customer service skills and previous experience within a customer service environment would be a benefit but not essential.
  • If you can communicate effectively and empathise with customers, please consider these roles.
  • You will have a high level of attention to detail, be competent with IT and have good written English.
  • PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Responsibilities

  • Dealing with customer queries via webchat
  • Responding to customer emails
  • Building a strong customer rapport
  • General office administration duties as and when required

FAQs

What is the salary for the Customer Service Advisor position?

The salary is £11.44 per hour, with overtime available.

What are the working hours for this role?

The working hours are full-time, totaling 39 hours per week, from Monday to Friday.

Is previous customer service experience required?

Previous customer service experience is beneficial but not essential. We welcome candidates who can communicate effectively and empathize with customers.

Where is the training for this position conducted?

Training is conducted in Leeds, specifically in the LS27 area.

How long is the training period?

The training period lasts between 1 to 2 weeks.

Will I need to work in the office after training?

After the training period, you will primarily work from home, but there may be occasional office-based work on an ad hoc basis.

What type of customer queries will I be handling?

You will be dealing with customer queries primarily via email, as well as webchat.

Is there a requirement for IT skills?

Yes, you should be competent with IT and have a high level of attention to detail.

How do I apply for this job?

You can apply by emailing the provided contact or calling the office, although the preference is for applications via email.

Are there any specific location requirements for this job?

Yes, applicants must have the right to work in the UK, and the training will take place in Leeds, LS27.

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Huntress

Managed #cybersecurity without the complexity. EDR, M365 & SAT for the mid-sized and small businesses who need it most.

Technology
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Protect Your Endpoints, Identities, and Employees. The fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. Powered by custom-built technology for SMBs and the expert analysts in our 24/7 Security Operations Center. By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how SMBs defend against today’s cyber threats. As long as hackers keep hacking, we keep hunting.