FAQs
What are the main responsibilities of a Customer Service Advisor at Decathlon?
As a Customer Service Advisor, your main responsibilities include providing exemplary customer service over the phone, via email, and through social media channels, assisting with customer queries, merchandising, managing stock levels and pricing, collaborating with a team, and participating in proactive decision-making and problem-solving.
What qualifications or traits are required for a successful Customer Service Advisor?
The ideal candidate should be active with a clear passion for sports, people-oriented with a high sense of service, a problem solver and creative thinker, and fluent in English with excellent written communication skills.
Are there specific hours required for this position?
Yes, as a Customer Service Advisor, you will be required to work usual retail hours, which may include evenings and weekends.
How does Decathlon support the learning and development of its Customer Service Advisors?
Decathlon offers Intensive Learning and Development training through the Decathlon Academy to ensure Customer Service Advisors are well-prepared and knowledgeable about the products and sports they support.
What benefits can Customer Service Advisors expect to receive?
Customer Service Advisors can enjoy benefits such as annual remuneration reviews, a healthy employee discount on all Decathlon products, weekly staff sports and activities, a Cycle-to-Work Scheme, and opportunities for personal development through training.
Will I be expected to have product knowledge for the sports I’ll be helping with?
Yes, as a Customer Service Advisor, you will receive training for product and sport familiarization to provide the best technical advice to customers about the sports you are responsible for.
What is the work environment like for a Customer Service Advisor at Decathlon?
The work environment is collaborative and team-oriented, with a focus on practicing sports and celebrating victories together with teammates, which requires both independent and collaborative working skills.
How should a Customer Service Advisor approach customer interactions?
A Customer Service Advisor should approach customer interactions with enthusiasm, offering tips and experiences based on personal passions for sports, while ensuring that customers leave delighted with their service and products.