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Customer Service Advsior

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Decathlon

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Nottingham

AI generated summary

  • You should be passionate about sports, people-oriented with strong service skills, a creative problem solver, and fluent in English with excellent written communication.
  • You will provide customer service, manage stock and pricing, assist in merchandising, collaborate with teammates, and engage in product training while solving problems proactively.

Requirements

  • Active with a clear passion for sport
  • People-oriented with a high sense of service
  • Problem solver and creative thinker
  • Fluent in English and has excellent written communication

Responsibilities

  • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
  • Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
  • Other responsibilities include:
  • Proactive Decision Making
  • Interpersonal communication and collaboration within your team and other departments
  • Product and Sport Familiarisation and training
  • Problem-solving

FAQs

What are the main responsibilities of a Customer Service Advisor at Decathlon?

As a Customer Service Advisor, your main responsibilities include providing exemplary customer service over the phone, via email, and through social media channels, assisting with customer queries, merchandising, managing stock levels and pricing, collaborating with a team, and participating in proactive decision-making and problem-solving.

What qualifications or traits are required for a successful Customer Service Advisor?

The ideal candidate should be active with a clear passion for sports, people-oriented with a high sense of service, a problem solver and creative thinker, and fluent in English with excellent written communication skills.

Are there specific hours required for this position?

Yes, as a Customer Service Advisor, you will be required to work usual retail hours, which may include evenings and weekends.

How does Decathlon support the learning and development of its Customer Service Advisors?

Decathlon offers Intensive Learning and Development training through the Decathlon Academy to ensure Customer Service Advisors are well-prepared and knowledgeable about the products and sports they support.

What benefits can Customer Service Advisors expect to receive?

Customer Service Advisors can enjoy benefits such as annual remuneration reviews, a healthy employee discount on all Decathlon products, weekly staff sports and activities, a Cycle-to-Work Scheme, and opportunities for personal development through training.

Will I be expected to have product knowledge for the sports I’ll be helping with?

Yes, as a Customer Service Advisor, you will receive training for product and sport familiarization to provide the best technical advice to customers about the sports you are responsible for.

What is the work environment like for a Customer Service Advisor at Decathlon?

The work environment is collaborative and team-oriented, with a focus on practicing sports and celebrating victories together with teammates, which requires both independent and collaborative working skills.

How should a Customer Service Advisor approach customer interactions?

A Customer Service Advisor should approach customer interactions with enthusiasm, offering tips and experiences based on personal passions for sports, while ensuring that customers leave delighted with their service and products.

Decathlon

Let’s Play UK.

Travel & Leisure
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Decathlon is a global sporting goods retailer that offers a wide range of sports equipment, apparel, and accessories for various sports and outdoor activities. They operate physical stores and an online platform, providing customers with easy access to a diverse selection of products for individual and team sports, such as football, cycling, swimming, hiking, and more. Decathlon's ultimate mission is to make sports accessible to everyone and promote an active and healthy lifestyle. Their purpose is to inspire and enable people of all ages and abilities to participate in sports and outdoor activities by offering high-quality and affordable products. Decathlon focuses on innovation, sustainability, and customer satisfaction, striving to be a reliable partner for sports enthusiasts and encouraging people to pursue their passion for sports, fitness, and well-being.