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Customer Service Agent

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Air Liquide

20d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Dublin
  • Quick Apply

AI generated summary

  • You should have previous customer service experience in healthcare, strong communication and organizational skills, attention to detail, excellent computer skills, and a flexible approach.
  • You will answer queries from patients and healthcare staff, coordinate delivery issues, process orders, exceed service targets, and handle various office administration tasks.

Requirements

  • Applicants should have previous experience in a similar role within the healthcare industry or in a pertinent industry.
  • Customer focused.
  • Excellent telephone manner and attention to detail
  • Ability to prioritise workload.
  • Flexible approach to all areas of the role
  • Strong communication and organisational skills
  • Ability to mentor and motivate others
  • Excellent computer skills using Microsoft Word & Excel.
  • Knowledge of Microsoft Dynamics systems desirable but not essential.

Responsibilities

  • Answering queries from homecare patients and healthcare staff in a dynamic environment
  • Liaise and coordinate with internal and external contacts to resolve daily delivery issues
  • Processing orders and tasks for field staff onto our bespoke database
  • Ensuring all service levels and targets are not only achieved but are exceeded regularly
  • Any other ad-hoc office administration duties that may arise

FAQs

What are the main responsibilities of the Customer Service Agent?

The main responsibilities include answering queries from homecare patients and healthcare staff, liaising and coordinating with internal and external contacts to resolve delivery issues, processing orders and tasks for field staff, ensuring service levels and targets are met, and performing ad-hoc office administration duties.

What are the working hours for this position?

The working hours are between 8am and 5pm, Monday to Friday, with some work on Saturdays.

What qualifications or experience are required for this role?

Previous experience in a similar role within the healthcare industry or a pertinent industry is preferred.

What kind of training will successful candidates receive?

Successful candidates will receive comprehensive training on Air Liquide's services, products, and systems.

Are there any specific skills required for this role?

Yes, candidates should possess strong communication and organizational skills, excellent computer skills using Microsoft Word and Excel, and a customer-focused attitude. Knowledge of Microsoft Dynamics systems is desirable but not essential.

Is there an opportunity for career growth in this role?

Yes, the position allows for growth and development within the company, as candidates will be part of an experienced team.

Is experience with specific software necessary for this position?

While experience with Microsoft Dynamics systems is desirable, it is not essential.

How does Air Liquide Healthcare Ireland support diversity and inclusion in the workplace?

Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of employees and values all qualified applicants, fostering an environment that promotes innovation and engagement.

What attributes are considered ideal for a successful candidate?

Ideal candidates should be customer-focused, possess an excellent telephone manner and attention to detail, have a flexible approach to work, be able to prioritize their workload, and have the ability to mentor and motivate others.

What is the salary structure for this position?

Remuneration packages are dependent on relevant experience.

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Air Liquide

A world leader in gases, technologies and services for Industry and Health

Manufacturing & Electronics
Industry
10,001+
Employees
1902
Founded Year

Mission & Purpose

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 73 countries with approximately 67,100 employees and serves more than 3.9 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies. Air Liquide’s revenue amounted to more than 29.9 billion euros in 2022. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.