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Customer Service Agent

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Allegiant

2d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be at least 18, have a high school diploma, one year of customer service experience, can work flexible hours, pass a background check, and possess strong communication and computer skills.
  • You will process tickets, assist with baggage handling, provide flight information, resolve delays, support special needs customers, ensure safety compliance, and handle lost baggage inquiries.

Requirements

  • Combination of Education and Experience will be considered.
  • Must be authorized to work in the US as defined by the Immigration Act of 1986.
  • Must pass a Criminal Background Check.
  • Education: High School Diploma/GED
  • Years of Experience: Minimum one (1) year experience Customer Service experience.
  • Effective communication skills, both verbal and written.
  • Ability to work efficiently under time constraints.
  • Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
  • Must be well groomed and adhere to the dress code policy.
  • Must be at least 18 years of age and possess a valid driver's license.
  • Able to attend required training.
  • Strong computer skills and ability to use general office equipment.
  • Ability to work in extreme weather conditions.
  • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Responsibilities

  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
  • Ensure compliance with FAA, Allegiant Air and airport regulations.
  • Enforce safety/security measures and monitor sensitive safety zones.
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding.
  • Ad hoc assignments as requested by the Lead or Supervisor.
  • Complete required reports.
  • Meets arriving flights at baggage carousel to ensure proper handling of bags.
  • Monitors baggage carousel for unclaimed baggage.
  • Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
  • Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
  • Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
  • Provides consequential expenses to applicable customers when there is a delayed bag.
  • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
  • Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
  • Trace loaner wheelchairs, car seats, etc.
  • Track replaced, damaged, and miss-loaded baggage.
  • Assists with lost and found articles.
  • Other duties as assigned.

FAQs

Is visa sponsorship available for this position?

No, visa sponsorship is not available for this position.

What is the minimum educational requirement for the Customer Service Agent role?

The minimum educational requirement is a High School Diploma or GED.

Is prior experience required for this job, and if so, how much?

Yes, a minimum of one (1) year of customer service experience is required.

What are the preferred communication skills for this position?

Effective communication skills, both verbal and written, are preferred for this position.

What types of hours may I be required to work as a Customer Service Agent?

You must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

Will I be required to wear a specific dress code while working?

Yes, adherence to the dress code policy is required, and employees must be well-groomed.

What are the essential physical demands of this job?

The essential physical demands include standing, sitting, lifting up to 300 lbs, and the ability to work in extreme weather conditions.

Are there any benefits for part-time employees?

Yes, part-time employees are eligible for benefits such as profit sharing, medical travel reimbursement, 401K with employer match, employee assistance program, and more.

Is training provided for new employees?

Yes, all new employees are required to attend training and will remain in trainee status until the successful completion of all curriculum.

Are there opportunities for career advancement in this role?

While the job description does not explicitly mention career advancement, employees may find opportunities to progress within the company based on performance and available positions.

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Allegiant

Together We Fly

Defence & Aerospace
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations. The airline offers industry-low fares on an all-jet fleet while also offering other travel-related products such as hotel rooms and rental cars. All can be purchased only through the company website, Allegiant.com. Beginning with one aircraft and one route in 1999, the company has grown to more than 92 aircraft and 350 routes across the country with base airfares less than half the cost of the average domestic roundtrip ticket. Allegiant’s low-cost, high-efficiency, all-jet passenger airline offers air travel both on a stand-alone basis and bundled with travel products such as hotels, car rental and entertainment tickets. By providing bundled vacation packages at attractive prices, Allegiant makes travel not only affordable, but also convenient.