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Customer Service and Sales Manager

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IWG plc

Aug 21

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Madrid

AI generated summary

  • You must be a strong communicator, confident leader, and problem-solver, skilled in MS Office, with experience in hospitality or events, and able to inspire a team while promoting flexible workspaces.
  • You will manage daily operations, enhance customer service, inspire and develop your team, promote flexible workspaces, and generate leads through community networking events.

Requirements

  • - A good communicator, used to dealing with customers – ideally in the hospitality or events industry
  • - Confident, approachable and able to build strong relationships with customers
  • - A great manager, who leads by example and knows how to motivate and inspire a team
  • - Happy taking ownership of problems and finding ways to solve them
  • - Positive, enthusiastic and able to adapt to fast-changing situations
  • - Confident using MS Office and other basic IT packages
  • - Manage the day to day running of the centre, focusing on exceptional customer service
  • - Inspire your team of associates, developing their skills to get the best from each team member
  • - Promote your centre to new customers and show them how flexible workspace could enhance their business
  • - Generate leads by delivering engaging networking events within your community

Responsibilities

  • Manage the day to day running of the centre, focusing on exceptional customer service
  • Inspire your team of associates, developing their skills to get the best from each team member
  • Promote your centre to new customers and show them how flexible workspace could enhance their business
  • Generate leads by delivering engaging networking events within your community

FAQs

What is the role of a Customer Service and Sales Manager at Regus?

The Customer Service and Sales Manager, also known as the Community Sales Manager, is responsible for the smooth running of the Regus centre, increasing sales and revenue, ensuring customer satisfaction and retention, and motivating the team to create a great working environment.

What are the key responsibilities of this position?

The key responsibilities include managing the day-to-day operations of the centre, focusing on exceptional customer service, inspiring the team, promoting the centre to new customers, and generating leads through engaging networking events.

What qualifications or experience are required for this position?

Candidates should have experience in managing operations, preferably in the hospitality or events industry, with strong communication skills, the ability to multitask, and a positive attitude towards problem-solving.

What does a typical day look like for a Community Sales Manager at Regus?

A typical day involves team meetings, welcoming members and guests, conducting tours for potential clients, running operational meetings, and interacting with members to ensure customer satisfaction.

What qualities are essential for success in this role?

Essential qualities include being a good communicator, confident and approachable, a strong manager who leads by example, someone who takes ownership of problems, and is positive and adaptable.

Is prior experience in sales necessary for this role?

While direct sales experience can be beneficial, the role places significant emphasis on customer service and relationship management, so experience in those areas is also valuable.

What do you offer in terms of benefits and work environment?

Regus offers a competitive salary package, a bright and inspiring work environment, and opportunities for training and development.

How does Regus support employee growth?

Regus supports employee growth through training and development opportunities to enhance their skills and capabilities within the organization.

Are there opportunities for networking in this role?

Yes, the Community Sales Manager is responsible for generating leads by delivering engaging networking events within the community.

What technological skills are required for this position?

Candidates should be confident using MS Office and other basic IT packages to perform their duties effectively.

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IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.