Customer Service Assistant

Culina Group

2mo ago

Job
Full-time
Entry Level
Hospitality & Retail
Carlisle
Quick Apply

AI generated summary

You need core skills, basic food hygiene knowledge, and basic health and safety training for the Customer Service Assistant role at Culina Group.
You will be responsible for ensuring health and safety regulations are followed, merchandising products, providing excellent customer service, handling complaints, maintaining security, attending training sessions, and completing any additional duties as needed.

Requirements

Core
Basic food Hygiene
Basic Health and safety

Responsibilities

Health and Safety/Food Safety:
Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters e.g. Accident and Emergency procedures
To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously
Be aware of and report potential health and safety hazards
Sales:
Ensure the shop is always fully stocked and merchandised to Company guidelines
Be fully aware of all Company promotions prior to promotion commencing
Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company
Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage
Customer Service:
Ensure that customers are treated in a friendly and polite manner at all times
Ensure every customer is acknowledged/greeted in a polite and friendly manner
Ensure that service given to customer is efficient and accurate at all times
Assist customers with their enquiries to the satisfaction of the Company
Check for customer satisfaction with regard to meals, Truckwash, motel etc.
Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer
Ensure that serious/unresolved customer complaints are promptly reported to line management
Ensure that complete Company uniform is worn at all times whilst on duty and that the Company dress code is fully adhered to
Security:
Allow only authorised staff/visitors into the console area of the shop and restaurant
Operate the till in accordance with company policy and procedures
Ensure all other Company security procedures are adhered to at all times, and the management are advised of any breaches.
Other duties:
To participate fully in all relevant training activities and to assist in the training and support of other staff
Attend an annual appraisal and quarterly reviews
Attend site/communications meetings as and when required
Complete all reasonable additional duties as requested by Supervisor/Management

FAQs

What does Stobart, part of the Culina Group, do?

Stobart is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.

What is the culture like at Culina?

Culina has a winning culture, where employees are valued, challenged, and inspired. It is a place where employees thrive and continue to grow.

What are the core sectors that Stobart serves?

Stobart serves core consumer and retail sectors, providing transport and logistics services to many well-known brands in the UK.

Culina Group

Market Leading 3PL Provider. The Complete Solution.

Transportation

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of over 100 strategically located sites. We work with over 22,000 fantastic people at peak and specialise in the development and implementation of total supply chain solutions for ambient and chilled brand manufacturers and distributors. We are totally customer focused and always seek to add real value to our clients, providing a holistic solution to meet the challenges faced by manufacturers and the changing demands of the retail sector.