FAQs
What does the role of Customer Service Assistant involve?**
The role of a Customer Service Assistant involves ensuring the smooth and safe running of station services. This includes conducting security searches, monitoring the station concourse, assisting passengers, and providing a safe, secure, and positive station experience. Each day will be varied, requiring strong operational and people skills. **Question: Is prior rail experience necessary for this position?** **Answer:** No, prior rail experience is not necessary. Applicants should demonstrate transferable skills such as excellent customer service, safety awareness, communication, teamwork, and the ability to stay calm under pressure. **Question: What are the working hours for this position?** **Answer:** This role involves shift working, which includes days, nights, and weekends. Employees must be willing and able to cover various shifts, 365 days per year. **Question: What skills are important for a Customer Service Assistant?** **Answer:** Important skills include a focus on people and customer service, an emphasis on safety and security, strong communication abilities, teamwork, calmness under pressure, confident decision-making, and a willingness to learn. **Question: What is the salary and benefits for this position?** **Answer:** The salary for this role is £24,440, with an additional London weighting of £3,270 pro-rata. Benefits include discounted online shopping, discounted childcare vouchers, healthcare offers, subsidies on rail and underground season tickets, discounted leisure travel, and a choice of contributory pension schemes. **Question: Is the company supportive of flexible working arrangements?** **Answer:** Yes, the company encourages flexible working arrangements and is committed to supporting all employees in achieving a healthy work-life balance. **Question: How does Network Rail support candidates with disabilities?** **Answer:** Network Rail is a Disability Confident Leader and strives to adapt the recruitment process to support individuals with disabilities, offering reasonable alternatives to help them access, apply, and interview for roles. **Question: When is the application closing date for this position?** **Answer:** The application closing date is 23rd July 2024. Late applications will not be accepted. **Question: What does the application process entail?** **Answer:** The application process includes situational judgement questions, followed by online tests for those who qualify. Successful candidates will be invited to an assessment centre on 6th August 2024, which includes group exercises, role plays, interviews, and a station tour. **Question: What is the company’s approach to diversity and inclusion?** **Answer:** Network Rail is dedicated to creating an inclusive environment and aims to reflect the communities they serve. Their diversity strategy is focused on ensuring that everyone is welcomed and valued within the organization.