FAQs
What is the contract type for the Customer Service Assistant position?
The contract type for the Customer Service Assistant position is permanent.
What is the working pattern for this role?
The working pattern for this role is part-time.
What are the main responsibilities of a Customer Service Assistant?
The main responsibilities include delivering a world-class service experience, maximizing sales opportunities, demonstrating positive personal behaviors, and working independently or as part of a team to achieve operational standards.
What skills are required to be a successful Customer Service Assistant?
Required skills include passion for teamwork, flexibility to adapt to a fast-paced environment, good communication skills, self-motivation, enthusiasm, and professionalism.
Will training be provided for this role?
Yes, World Duty Free will provide a full induction and comprehensive training for the new role.
What benefits are offered to Customer Service Assistants?
Benefits include a company bonus scheme, employee assistance program, discounts on products, travel discounts, and free parking.
How does World Duty Free support employee well-being?
World Duty Free offers an Employee Assistance program that provides confidential advice on various issues, emphasizing the importance of well-being for their teams.
What is the application process for this position?
The application process involves submitting your CV, which will be reviewed. If selected, you will be contacted for a telephone interview. If unsuccessful, you will be notified via email.
Is previous experience required to apply for this role?
No, candidates are encouraged to apply even if their previous experience does not align perfectly with every element in the advert, as they may be a good fit for this or other roles.
Does World Duty Free support applicants with disabilities?
Yes, World Duty Free is a Disability Confident employer and can support adjustments that need to be made for applicants with disabilities.