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Customer Service Assistant

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Millers Music

1mo ago

  • Job
    Full-time
    Junior Level
  • Cambridge
  • Quick Apply

AI generated summary

  • You should have A-level education or equivalent, a passion for music (especially piano), customer service experience, excellent communication and IT skills, and a commitment to customer excellence.
  • You will resolve customer service tickets, assist clients in the showroom, manage bookings, maintain stock, process orders, handle calls, manage rentals, and oversee till transactions.

Requirements

  • Education & Qualification:
  • Educated to A-level or equivalent by experience
  • Knowledge & Experience
  • Essential
  • Enthusiasm for and interest in music and in particular the piano
  • Previous experience in customer service role
  • Desirable
  • Previous experience in a customer-facing role such as retail or hospitality
  • Piano player or strong music playing knowledge
  • Skills:
  • Excellent organisation, prioritising, and planning
  • Administrative skills
  • Excellent communication skills
  • Excellent written communication
  • Strong IT skills, full training will be given but you will be expected to operate a variety of different web-based IT systems.
  • Personal Qualities
  • Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results
  • Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied
  • Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.
  • Trustworthiness: You are a reliable team member, delivering what you promise.
  • Resourcefulness: Ability to analyse situations and solve issues especially in the interest of customers
  • Focus: Makes time to complete quality work to achieve targets set
  • Selflessness: Puts the needs of the business before oneself. Helps others in the team and our clients.

Responsibilities

  • Supporting the resolution of customer service tickets, working independently and with the rest of the team to resolve issues and provide amazing service to our clients
  • Talking enthusiastically to clients in the showroom, qualifying enquiries, offering service and advice, and referring to senior demonstrators where appropriate
  • Taking piano tuning bookings using our appointment system
  • Ensuring the showroom is maintained in a clean and tidy manner
  • Using our stock control system to help book in stock, process invoices and maintain product data
  • Answering the phone and triaging calls to the relevant team members and dealing with the enquiries as outlined by the customer service handbook
  • Processing rental applications, preparing and maintaining rental stock inbound and outbound
  • Packaging web orders and dispatching to our clients
  • Managing the till cashing out procedure and ensuring transactions are completed correctly

FAQs

What is the job title for this position?

The job title for this position is Customer Service Assistant.

Where is the location of the job?

The location of the job is in the Cambridge Showroom.

What are the working hours for this position?

The working hours for this position are part-time, ranging from 15 to 30 hours per week, Monday to Saturday. Exact days and hours of work are flexible for the right candidate.

What is the pay range for this job?

The pay range for this job is between £12 to £13.50 per hour.

What qualifications are required for this role?

The required qualification for this role is being educated to A-level or having equivalent experience.

Is prior customer service experience necessary for this role?

Yes, previous experience in a customer service role is essential for this position.

What qualities should a candidate possess for this role?

A candidate should possess qualities such as being results-oriented, committed to customer excellence, trustworthy, resourceful, focused, and selfless.

What kind of experience is desirable for applicants?

Desirable experience includes having a background in a customer-facing role such as retail or hospitality and being a piano player or having strong music playing knowledge.

What are some key responsibilities of the Customer Service Assistant?

Key responsibilities include managing customer enquiries, resolving customer service issues, talking enthusiastically to clients in the showroom, taking piano tuning bookings, and processing rental applications among other tasks.

What kind of training will be provided to the successful candidate?

Full training will be given on various web-based IT systems, as well as customer service skills and system knowledge specific to the role.

Millers Music

Piano Showroom Based In Cambridge Since 1856. Expert service and piano advice for all abilities and playing styles.

Entertainment & Media
Industry
11-50
Employees
1956
Founded Year

Mission & Purpose

Showcasing the pinnacle of piano manufacturing and craftsmanship, our beautiful showroom in the heart of Cambridge is home to some of the most unique pianos in the world. Our collaborations with world leading manufacturers such as C.Bechstein offers a unique piano experience you can’t get anywhere else. Thanks to our team's expertise, having visited piano factories all around the world and our personalised showroom service, every customer who walks through our doors embarks on a unique journey the right piano for you. From entry level pianos and second hand instruments right the way through to concert grand pianos, there is something for everyone at Millers.