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Customer Service Assistant-NorthLink Ferries

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Serco

26d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must excel in customer service, be well-organized, a team player with a proactive attitude, and communicate confidently with the public and team using phone and computer systems.
  • You will handle customer reservations via phone, email, and in-person, assist with check-ins, promote safety, and deliver excellent service while fostering teamwork and personal development.

Requirements

  • The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills.
  • We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride.
  • You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

Responsibilities

  • Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
  • The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills.
  • We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride.
  • You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

FAQs

What are the working hours for the Customer Service Assistant position?

The position requires 35 hours of work per week, scheduled between Monday and Sunday from 6.45 am to 7 pm.

What is the salary for the Customer Service Assistant role?

The salary for this position is £23,871 per year, along with additional benefits.

Is there training available for new employees?

Yes, the role offers practical training, development, and opportunities for progression within a customer-focused environment.

What type of customer service tasks will I be responsible for?

You will be making customer reservations via telephone, email, and in person, and assisting with passenger check-in and boarding.

Are there opportunities for personal and professional development in this role?

Yes, there are a wide range of training and coaching opportunities available to enhance your capabilities for both personal and professional growth.

What benefits does Serco offer to its employees?

Serco offers competitive salaries, a contributory pension scheme, 25 days annual leave plus bank holidays, various health and wellbeing benefits, and discounts on travel, shopping, and leisure activities.

What qualities are you looking for in a candidate for this role?

We are looking for a good team player with a can-do attitude, strong organizational skills, a commitment to excellent customer service, and effective communication skills.

What is the company culture like at Serco?

Serco fosters a fantastic culture with a supportive team environment, focusing on diversity and inclusion, and allowing employees to make a positive impact.

How does Serco support diversity and inclusion among its employees?

Serco has Global Employee Networks dedicated to various aspects of diversity, and encourages applications from a diverse candidate pool while making reasonable adjustments for candidates during the interview and employment process.

Is there a support system in place for employees' health and wellbeing?

Yes, Serco offers an Employee Assistance Programme, Simply Health Plans, annual leave purchase schemes, and free flu vaccines, among other health and wellbeing benefits.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride