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Customer Service Associate

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Rona

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Oshawa

AI generated summary

  • You need effective selling skills, good communication, some customer service experience, and the ability to lift medium to heavy products.
  • You will assist customers, handle special orders, maintain stock and signage, monitor inventory, stay updated on promotions, and enhance product knowledge through training.

Requirements

  • Effective selling skills and a commitment to providing excellent customer service are essential
  • Good communication and interpersonal skills are needed to assess customer requirements and make recommendations
  • Some experience in a customer-focused role is required
  • The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required

Responsibilities

  • Assist customers with their information/product requirements in the store or over the telephone
  • Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date
  • Maintain entire store, including ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns
  • Keep current on flyer and promotional events
  • Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions
  • Other related tasks to ensure the store runs smoothly

FAQs

What are the primary responsibilities of a Customer Service Associate at RONA?

The primary responsibilities include assisting customers with their product needs, preparing special orders, maintaining store organization, monitoring inventory levels, and participating in ongoing training to improve product knowledge and selling skills.

What kind of training is provided for new hires?

RONA offers a comprehensive training program for all new hires to help them develop the skills necessary for their roles and enhance their product knowledge.

Are there opportunities for career advancement within the company?

Yes, RONA provides opportunities for advancement within the company, allowing employees to grow their careers.

What benefits do employees receive at RONA?

Employees at RONA receive benefits such as an inclusive and safe working environment, exclusive employee discounts, insurance (certain conditions apply), an annual salary review, and more.

Is previous customer service experience required for this position?

Yes, some experience in a customer-focused role is required for the Customer Service Associate position.

What qualities are we looking for in a successful candidate?

We are looking for candidates with effective selling skills, a commitment to providing excellent customer service, good communication and interpersonal skills, and the ability to perform physical tasks such as stretching and lifting.

How does RONA promote diversity and inclusion?

RONA is committed to encouraging diversity and inclusion and considers applications from all qualified candidates, regardless of their background or protected status.

What should candidates do if they require accommodations during the interview process?

Candidates should inform the Store team if they require accommodation during the interview and assessment process, and RONA will work with them to meet their accessibility needs.

Is there a specific focus on community involvement at RONA?

Yes, RONA is actively involved in the community and encourages employees to participate in community initiatives.

How does RONA support a work-life balance for its employees?

RONA promotes a work-life balance by providing flexible working conditions and supportive policies to help employees manage their personal and professional responsibilities.

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Rona

One of Canada’s leading home improvement retailers.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

RONA inc. is one of Canada’s leading home improvement retailers headquartered in Boucherville, Québec. The RONA network operates or services some 425 corporate and affiliated dealer stores under the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners. With a long and rich history, RONA supports Canadians in their home improvement and construction projects since 1939. To achieve this, the company relies on a team of 22,000 employees, to whom it strives to provide an inclusive workplace where everyone is invited to contribute. RONA is one of the Montréal region Top Employers since 2021. As a result of its ongoing efforts in sustainable development, the company was also awarded the Stratégie de développement durable Mercure in 2022 and is recognized as one of Canada’s Greenest Employers. To learn more about the company, visit the website www.ronainc.ca. Working at RONA means being part of something bigger than a company. It’s building trust with our customers and supporting them in their home improvement projects. It’s helping improve our communities through local and philanthropic initiatives. And it’s belonging to a close-knit family and being surrounded every day by colleagues driven by a shared desire, which is to serve Canadians and their projects. By choosing a career with us, you are putting your skills to work for a thriving leader. Innovative, creative and determined, we are challenge-driven and always strive for excellence. At RONA, the career and development opportunities are as boundless as your ambitions.