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Customer Service Engineer

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GE Healthcare

1mo ago

  • Job
    Full-time
    Junior Level
  • Engineering
    Healthcare
  • Jaipur

AI generated summary

  • You should have an Engineering degree, 2+ years in ultrasound service, strong diagnostic skills, customer focus, excellent communication, and the ability to work independently and on-call.
  • You will troubleshoot ultrasound equipment, ensure customer satisfaction, manage costs, complete admin tasks, lead installations, share best practices, and identify sales opportunities.

Requirements

  • Associate’s or Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing Ultrasound equipments
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
  • Sought by others for guidance and advice. Proficiency in English.
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation. Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Responsibilities

  • Technical: Maintaining all models specific to Ultrasound Modality Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
  • Business growth: Assists in the growth and direction of business in his/her geographic area
  • Productivity: Responsible for Warranty and PMS contract cost control
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team

FAQs

What is the primary responsibility of a Customer Service Engineer at GE HealthCare?

The primary responsibility is to develop and maintain strong interpersonal relationships with customer representatives, carry out installation and maintenance for Ultrasound modality, and ensure customer satisfaction in the assigned area.

What qualifications are required for this position?

An Associate’s or Bachelor’s degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or a related field, along with 2+ years of experience in servicing Ultrasound equipment.

Is experience with troubleshooting complex systems necessary for this role?

Yes, experience in total system level troubleshooting on complex multi-symptom problems is required.

What are the working hours for a Customer Service Engineer?

The role requires availability after hours and/or a rotating on-call schedule, including weekends.

How important is customer satisfaction in this position?

Customer satisfaction is extremely important, as the role involves daily interface with doctors and technicians regarding equipment status issues and ensuring satisfaction for primary customers.

What kind of skills are desired for this role?

Strong oral and written communication skills, ability to document and execute programs, and flexibility to work in various locations depending on business requirements are desired.

Does GE HealthCare provide relocation assistance for this position?

Yes, relocation assistance is provided for this position.

Are there opportunities for career growth within GE HealthCare?

Yes, GE HealthCare offers a culture that fosters care, collaboration, and support, providing various career opportunities.

What should I do if I receive a suspicious job offer related to GE HealthCare?

If you suspect you have received a fraudulent call, please fill out the provided form on the GE HealthCare careers website.

What kind of quality systems does the Customer Service Engineer need to maintain?

The Customer Service Engineer should maintain effective quality systems and programs compliant with ISO 9001 standards, according to the GE Service Quality Policy Statement.

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GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.