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Customer Service Executive

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BMW Group

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You should be a confident communicator with a positive attitude, willing to go the extra mile, have a full UK driving licence, and eager to progress to car sales.
  • You will prepare the showroom, assist with presentation, support sales, organize test drives, learn about vehicles, and enhance the customer journey from enquiry to delivery.

Requirements

  • You’ll be a confident communicator who understands that a positive attitude gets great results.
  • Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving licence.
  • As happy working on your own initiative as you are in a team.
  • One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Supporting the Sales department and delivering excellent customer experience.
  • Organising and accompanying customers on test drives.
  • Swotting up on our vehicles and manufacturers.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.

FAQs

What is the job title for this position?

The job title for this position is Customer Service Executive, also referred to as a Product Genius.

What are the main responsibilities of a Customer Service Executive?

The main responsibilities include preparing the showroom and cars, assisting with showroom presentation, supporting the sales department, organizing test drives, and enhancing the customer journey from enquiry to delivery.

What skills are required for this role?

You will need to be a confident communicator, have a positive attitude, a willingness to go the extra mile, and the ability to work both independently and as part of a team.

Is experience in car sales necessary for this role?

No, experience in car sales is not necessary, but a desire to progress into car sales is vital.

What qualifications do I need to apply?

A full UK driving licence is required to apply for this position.

How many days of holiday do employees get?

Employees receive a holiday allowance of 33 days, with opportunities to grow that entitlement.

Are there opportunities for career progression?

Yes, there are clear career progression opportunities into car sales within the company.

What benefits do employees receive?

Employees receive benefits such as generous retail discounts, private healthcare, 24/7 GP access through Simplyhealth, a pension scheme, and maternity/paternity packages.

Will I receive training for this role?

Yes, you will receive training to enhance your knowledge of products and improve your communication skills.

What type of environment does this role require?

The role requires a cohesive team environment where collaboration and support from management are essential in delivering excellent customer experiences.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.