FAQs
What is the job title for this position at Arnold Clark?
The job title is Customer Service Executive, also referred to as a Product Genius.
What are the main responsibilities of a Product Genius?
The main responsibilities include preparing the showroom and cars for the day, assisting with showroom presentation and advertising, supporting the sales department, organizing and accompanying customers on test drives, learning about the vehicles and manufacturers, and enhancing the customer journey from enquiry to delivery.
What qualities are Arnold Clark looking for in a candidate?
Arnold Clark is looking for confident communicators with a positive attitude, a willingness to go the extra mile, a full UK driving licence, the ability to work independently and as part of a team, and a desire for career progression into car sales.
Is previous experience in customer service necessary for this role?
While previous experience in customer service can be beneficial, what’s more important is a positive attitude, a thirst for knowledge, and the ability to learn and develop communication skills.
What training will be provided for this role?
Arnold Clark offers plenty of training to help Product Geniuses learn about vehicles, manufacturers, and enhance their communication skills to provide an exceptional customer experience.
What career progression opportunities exist within this role?
There are clear career progression opportunities into car sales for candidates who demonstrate eagerness to advance within the company.
What benefits does Arnold Clark offer to its employees?
Benefits include 33 days’ holiday allowance, generous retail discounts, private healthcare, access to a 24/7 GP via Simplyhealth, a pension scheme, maternity and paternity packages, and opportunities for training and career progression.
Is there a requirement for a driving licence?
Yes, a full UK driving licence is required for this role.
What is the company culture like at Arnold Clark?
The company culture emphasizes teamwork, progression, and providing an exceptional customer experience, with full support from the management team.
What does the daily routine of a Product Genius look like?
The daily routine includes preparing the showroom, assisting with vehicle presentation, supporting the sales team, organizing test drives, and continually learning about products to help customers.