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Customer Service Manager - State Farm Agent Team Member

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State Farm Agent

16d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Silver Spring

AI generated summary

  • You should have sales experience, a track record of meeting goals, be people-oriented and self-motivated, detail-oriented, customer service focused, able to multitask, and preferably bilingual in Spanish.
  • You will build customer relationships, provide prompt and friendly service, address inquiries about insurance, educate customers on options, and maintain a strong work ethic for daily success.

Requirements

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Self-motivated
  • Detail oriented
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Bilingual - Spanish preferred

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

FAQs

What is the role of a Customer Service Manager at a State Farm Agent Team?

The Customer Service Manager is responsible for establishing customer relationships, providing friendly and accurate customer service, educating customers about insurance options, and ensuring a strong commitment to success in the agency.

Is sales experience required for this position?

Sales experience, whether in outside sales, inside sales, retail, or telemarketing, is preferred for this position, along with a successful track record of meeting sales goals or quotas.

What kind of benefits can I expect as an Agent Team Member?

As an Agent Team Member, you will receive group life insurance benefits, a 401K plan, salary plus commission/bonus, health benefits, paid time off, and valuable experience with growth potential within the agency.

Are bilingual candidates preferred for this role?

Yes, bilingual candidates, particularly those who speak Spanish, are preferred for this position.

Is previous experience in the insurance industry necessary?

Previous experience in the insurance industry is not explicitly required, but a strong enthusiasm for insurance and financial products is important.

What are the working hours for this position?

Specific working hours may vary depending on the agency, but typical office hours would apply.

How is compensation structured for this position?

Compensation for this role ranges from $38,000.00 to $75,000.00 per year, including a base salary along with commission and bonuses.

What is the application process like?

Interested candidates need to complete an application. The agency will follow up with candidates regarding the next steps in the interview process.

Do I need to complete any licensing requirements for this role?

Yes, employees must be able to successfully complete any applicable licensing requirements and training programs as part of the role.

Where is the agency located?

The agency is located in Gaithersburg, MD, and helps customers with their insurance and financial services needs.

State Farm Agent

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®