FAQs
What are the main responsibilities of a Customer Service Officer in this role?
A Customer Service Officer acts as the first point of contact for personal and business banking customers, identifies and addresses customers' needs, manages cash control, updates customer records using internal systems, encourages scheduling of appointments with the Personal Banking Team, educates customers about fraud prevention, engages with customers from various backgrounds, works towards targets, adheres to compliance requirements, collaborates with the team to improve service, and participates in community outreach and charity projects.
What kind of experience is required for this position?
Previous experience in a customer service environment is essential, and knowledge of cash handling would be advantageous.
What qualities are important for a successful Customer Service Officer?
Important qualities include a passion for excellent customer service, a positive and resilient approach, proven success in achieving targets, the ability to navigate multiple systems confidently while speaking to customers, proficiency in assisting diverse backgrounds, and the ability to thrive in a fast-paced environment.
What kind of training and career development opportunities will be provided?
The role offers full training along with opportunities for career development to help employees grow in their careers.
How does the company support work-life balance?
The company offers family-friendly policies, a supportive working environment, and recognizes the importance of personal time, as seen through the provision of holidays, volunteering days, and various benefits.
What are the benefits of working as a Customer Service Officer?
Benefits include 27 days of holiday (rising to 30), annual bonus, pay progression every 6 months, enhanced pay for Saturday work, a competitive pension contribution, income protection, life assurance, paid volunteering days, and a recognition scheme.
Is there a focus on diversity and inclusion within the workplace?
Yes, the company is committed to creating an inclusive work environment, actively promoting diversity, and supporting network groups that encourage collaboration among colleagues.
What kind of targets and objectives should a Customer Service Officer expect to work towards?
Customer Service Officers will work towards personal and team targets related to customer service performance and satisfaction, as well as compliance-related objectives within the branch.
How does this role contribute to the community?
Customer Service Officers participate in community outreach work and charity projects, helping to foster community engagement and support local initiatives.