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Customer Service Officer - Glasgow

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Glasgow

AI generated summary

  • You need customer service experience, enthusiasm for excellent service, target achievement, computer skills, and adaptability in a fast-paced environment. Experience with cash handling is a plus.
  • You will assist customers, manage cash, update records, promote services, educate on fraud, meet targets, ensure compliance, collaborate with the team, and engage in community outreach.

Requirements

  • Previous customer service experience gained within a customer facing environment is essential (knowledge of cash handling would be advantageous)
  • A passion for excellent customer service with a positive, enthusiastic and resilient approach
  • Proven success in achieving targets, objectives or deadlines
  • Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  • Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  • The adaptability to work in a fast paced ever changing environment

Responsibilities

  • Acting as the first point of contact for personal and business banking customers within the branch, across our digital channels, and supporting customers through our digital transformation
  • Identifying and addressing customer’s needs
  • Cash management control
  • Utilizing various internal systems to update customer records
  • Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
  • Protecting and educating customers against fraud and scams
  • Engaging with customers from various backgrounds including those who may be vulnerable
  • Working towards personal/team targets and objectives
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Participating in community outreach work and charity projects

FAQs

What is the location of the Customer Service Officer position?

The position is located in Glasgow (City Centre).

What type of contract is being offered for this role?

The job is a permanent contract.

What are the working hours for this position?

The working hours are full-time, 35 hours per week, Monday to Friday from 8.30am to 4.00pm.

What is the salary for the Customer Service Officer role?

The salary for this position is £22,250, plus a pay progression review every 6 months and an annual bonus.

What qualifications or experience are required for this job?

Previous customer service experience in a customer-facing environment is essential, and knowledge of cash handling would be advantageous.

Is training provided for this position?

Yes, comprehensive training is provided as part of a supportive environment.

Are there opportunities for career development in this role?

Yes, there are opportunities for career development within the Co-operative Bank.

Does the Co-operative Bank offer any additional benefits?

Yes, the bank offers 27 days holiday rising to 30 days plus bank holidays, an annual bonus, pay progression review, competitive pension, income protection, life assurance, and more.

Is there a diversity and inclusion policy at the Co-operative Bank?

Yes, the Co-operative Bank is committed to creating a diverse workforce and an inclusive environment.

Does the Co-operative Bank support visa sponsorship for this role?

No, the Co-operative Bank does not currently have a sponsor licence with the Home Office and cannot support candidates who require sponsorship under UK work visas.

How should I apply for the Customer Service Officer position?

You can apply by sending your application to the contact email: careers@co-operativebank.co.uk.

Finance
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for. Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community. We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights. Do you know how your bank invests your money? Not many people do.