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Customer Service Officer - Reception

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Serco

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Perth

AI generated summary

  • You should have strong customer service experience, excellent communication skills, and the ability to multitask accurately. Familiarity with healthcare and basic medical terminology is desirable.
  • You will greet visitors, assist with inquiries, manage reception presentation, handle emergencies, support courier deliveries, and provide translation services for non-English speakers.

Requirements

  • A strong focus on customer service, with experience in a customer-oriented environment
  • High-level communication skills, both verbal and written
  • Ability to work independently and handle a variety of tasks with accuracy
  • Experience in a healthcare setting and familiarity with basic medical terminology (desirable)

Responsibilities

  • Provide friendly and efficient service at Fiona Stanley Hospital
  • Support patients, visitors, and staff with enquiries and information
  • Greeting hospital visitors and assisting with wayfinding and general enquiries
  • Managing Reception area presentation and assisting with car parking information
  • Responding to hospital emergencies in line with the Emergency Management Plan
  • Ensuring Reception operates effectively by supporting courier deliveries and handling calls
  • Providing support to non-English speaking visitors through access to translation services

FAQs

What is the pay rate for the Customer Service Officer - Reception position?

The pay rate for this position is $36 per hour.

Is this position full-time or casual?

This position is a casual role with flexible shifts.

Where is the job located?

The job is based at Fiona Stanley Hospital in Murdoch.

What are the shift options available for this role?

Shift options include mornings, afternoons, and evenings, specifically from 7:00am-3:00pm, 9:00am-5:00pm, 10:00am-6:00pm, and 12:00pm-8:00pm.

What type of support will I provide in this role?

You will provide friendly and efficient service to patients, visitors, and staff by assisting with enquiries, directions, and essential support.

What qualifications are needed for this role?

A strong focus on customer service experience in a customer-oriented environment and high-level communication skills are required. Experience in a healthcare setting is desirable but not mandatory.

Will I receive any training for this position?

Yes, you will receive comprehensive training in customer service within a hospital setting.

What kind of working environment can I expect?

You can expect a supportive and collaborative working environment at Serco.

Is there an opportunity for career development in this role?

Yes, there are opportunities for professional development and career progression within Serco.

Are there any specific requirements for this role related to background checks?

Yes, a comprehensive probity assessment, including a Federal Police Check, is part of the selection process for this role.

Does Serco foster diversity in its workforce?

Yes, Serco celebrates diversity and encourages applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride