Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Officer - Southampton

image

The Co-operative Bank

19d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Southampton

AI generated summary

  • You need previous customer service experience, strong communication skills, computer literacy, the ability to assist diverse customers, and adaptability in a fast-paced environment.
  • You will support customers in-person and digitally, manage cash, update records, promote services, protect against fraud, meet targets, ensure compliance, and engage in community projects.

Requirements

  • Previous customer service experience gained within a customer facing environment is essential (knowledge of cash handling would be advantageous)
  • A passion for excellent customer service with a positive, enthusiastic and resilient approach
  • Proven success in achieving targets, objectives or deadlines
  • Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  • Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  • The adaptability to work in a fast paced ever changing environment

Responsibilities

  • Acting as the first point of contact for personal and business banking customers within the branch, across our digital channels, and supporting customers through our digital transformation
  • Identifying and addressing customer’s needs
  • Cash management control
  • Utilizing various internal systems to update customer records
  • Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
  • Protecting and educating customers against fraud and scams
  • Engaging with customers from various backgrounds including those who may be vulnerable
  • Working towards personal/team targets and objectives
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Participating in community outreach work and charity projects

FAQs

What is the job title for this position?

The job title is Customer Service Officer.

Where is the job located?

The job is located in Southampton.

What type of contract is being offered?

The contract being offered is permanent.

How many hours per week is the position?

The position is for a full-time schedule of 35 hours per week.

What are the working hours for this role?

The working hours are Monday to Friday, from 8:30 am to 4:30 pm.

What is the salary for this position?

The salary for this position is £22,250, with opportunities for pay progression and an annual bonus.

Who can I contact for more information about the job?

You can contact Eleanor Scorgie for more information.

Is prior banking experience necessary for this job?

No, prior banking experience is not necessary as comprehensive training will be provided.

What benefits are offered with this position?

Benefits include 27 days holiday rising to 30 days, an annual bonus, pay progression review every 6 months, a competitive pension, income protection, life assurance, paid volunteering days, and more.

Are there any specific skills required for the role?

Yes, previous customer service experience, computer literacy, and the ability to work in a target-driven environment are required.

Does the Co-operative Bank offer support for work visa sponsorship?

No, the Co-operative Bank does not currently have a sponsor licence with the Home Office and cannot support candidates who require sponsorship under UK work visas.

Is this role suitable for individuals from diverse backgrounds?

Yes, the Co-operative Bank is committed to creating a diverse workforce and welcomes applications from all nationalities and backgrounds.

Are there any background checks required for this role?

Yes, offers of employment are subject to background checks, including criminal (DBS) and financial checks.

image

The Co-operative Bank

Finance
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for. Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community. We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights. Do you know how your bank invests your money? Not many people do.