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Customer Service Officer - Stockport

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The Co-operative Bank

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance

AI generated summary

  • You should have customer service experience, a passion for service, target achievement success, strong computer skills, and adaptability in a fast-paced environment. Familiarity with cash handling is a plus.
  • You will assist banking customers, manage cash, update records, promote services, educate on fraud, engage with diverse clients, meet targets, ensure compliance, and participate in community outreach.

Requirements

  • Previous customer service experience gained within a customer facing environment is essential (knowledge of cash handling would be advantageous)
  • A passion for excellent customer service with a positive, enthusiastic and resilient approach
  • Proven success in achieving targets, objectives or deadlines
  • Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  • Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  • The adaptability to work in a fast paced ever changing environment

Responsibilities

  • Acting as the first point of contact for personal and business banking customers within the branch, across our digital channels, and supporting customers through our digital transformation
  • Identifying and addressing customer’s needs
  • Cash management control
  • Utilizing various internal systems to update customer records
  • Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
  • Protecting and educating customers against fraud and scams
  • Engaging with customers from various backgrounds including those who may be vulnerable
  • Working towards personal/team targets and objectives
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Participating in community outreach work and charity projects

FAQs

What is the location of the Customer Service Officer position?

The position is located in Stockport (City Centre).

What type of contract is being offered?

The contract is permanent.

What are the working hours for this role?

The working hours are full-time at 35 hours per week, Monday to Friday from 09:00 am to 4:30 pm, with the flexibility to work occasional Saturday mornings.

What is the salary for this position?

The salary for the Customer Service Officer position is £22,250 plus a fantastic range of benefits.

What qualifications or experience do I need to apply for this position?

Previous customer service experience in a customer-facing environment is essential, along with a passion for excellent customer service and the ability to work towards targets.

Does The Co-operative Bank offer training for this role?

Yes, The Co-operative Bank provides a comprehensive training program to help you develop expertise in banking practices.

What benefits are included with this position?

Benefits include 27 days holiday rising to 30 days plus bank holidays, an annual bonus, competitive pension, income protection, life assurance, and more.

Is experience in a bank necessary for this role?

No, experience in a bank is not necessary, as comprehensive training will be provided.

Will I have the opportunity to engage with the community in this role?

Yes, you will participate in community outreach work and charity projects.

Does The Co-operative Bank sponsor work visas?

No, The Co-operative Bank does not currently have a sponsor licence with the Home Office and cannot support candidates who require sponsorship under UK work visas.

Are applications from diverse backgrounds welcomed?

Yes, applications from all nationalities and backgrounds are welcomed, and The Co-operative Bank is committed to creating a diverse workforce and inclusive environment.

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The Co-operative Bank

Finance
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for. Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community. We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights. Do you know how your bank invests your money? Not many people do.