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customer service operator

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UPS

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Rome

AI generated summary

  • You must have strong customer service skills, attention to detail for case investigations, and the ability to document and monitor customer concerns effectively.
  • You will handle customer inquiries, document concerns, investigate cases, field calls, and ensure resolution by monitoring the case process until completion.

Requirements

  • Job Posting: Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
  • Job Description:
  • This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
  • Employee Type: Permanent
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Responsibilities

  • This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

FAQs

What is the primary responsibility of a customer service operator at UPS?

The primary responsibility includes providing customer service, inputting and investigating cases, fielding calls, and monitoring the process of solving the customer's case.

Is this position permanent or temporary?

This position is permanent.

What is the workplace policy regarding discrimination and harassment?

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

What skills are necessary for this customer service operator role?

A unique combination of skill and passion, along with the ability to investigate cases and document customer concerns, is necessary for this role.

Do I need previous experience in customer service to apply?

While previous experience is often preferred, it may not be strictly required. The focus is on having the right skills and passion for the role.

Will I need to document customer concerns regularly?

Yes, the customer service operator is responsible for documenting incoming information regarding customer concerns.

Is there a training program for new employees in this role?

Yes, new employees typically undergo training to help them succeed in their customer service responsibilities.

What kind of team environment can I expect at UPS?

You can expect a rewarding culture with talented teams that support your growth and development.

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UPS

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.