FAQs
What is the employment type for this role?
The employment type for this role is part-time.
What qualifications do I need to apply for the Customer Service Representative position?
You need to hold a high school graduate degree and possess well-developed customer service skills, as well as basic knowledge in PC skills, communication skills, and relevant experience.
Is training provided for new hires?
Yes, training such as Compression (Sigvaris) Training and First Aid Training is provided offsite for new hires.
What specific customer service responsibilities are included in this role?
Responsibilities include providing customer support, resolving complaints, demonstrating product knowledge, and effectively communicating with internal and external customers.
How does Shoppers Drug Mart promote inclusiveness in the workplace?
Shoppers Drug Mart is committed to promoting a workplace of inclusiveness and belonging, reflecting Canada’s diversity in hiring and company culture.
What type of support can I expect to provide to Associate-Owners?
You will provide great service, specific expertise, and actionable advice to support Associate-Owners and their staff in delivering health, beauty, and convenience services.
Are there any specific safety certifications required for this position?
Yes, Health & Safety Certification and knowledge of AODA are required for this position.
How do I apply for this role if I am referred?
Referred applicants must first be submitted through Workday by a current Loblaw colleague; direct applications are not accepted.
What is the focus of the Customer Service Representative's role?
The focus is to take ownership and provide exceptional customer service to support local store owners and deliver the best services to Canadians.
What kind of programs or training will I have access to as an employee?
Employees can benefit from a purchase discount program, competitive pay, and access to online learning through the Academy.