FAQs
What is the primary responsibility of a Customer Service Representative at Shoppers Drug Mart?
The primary responsibility is to provide customer support regarding products, services, and policies, as well as resolving complaints with minimal management assistance.
Is this role part-time or full-time?
This role is part-time.
What qualifications are required for this position?
A high school graduate degree is required, along with well-developed Customer Service Representative skills and basic knowledge in PC skills such as Excel, PowerPoint, and Word.
Are there any specific product knowledge requirements for this role?
Yes, candidates should have basic knowledge in various categories, including Diagnostic & Therapy, Daily Living Supplies, Mobility, and others, depending on the location.
What type of training is provided for Customer Service Representatives?
Training includes Health & Safety Certification, Compression (Sigvaris) Training, First Aid Training (if applicable), and knowledge of Customer Relations Management programs.
How does Shoppers Drug Mart support diversity and inclusion?
Shoppers Drug Mart recognizes Canada’s diversity as a source of national pride and strength and makes it a priority to reflect this diversity in hiring, product offerings, and workplace culture.
What benefits do Customer Service Representatives receive?
Employees benefit from a purchase discount program, competitive pay, and access to online learning through the Academy.
Is experience in retail required for this position?
While 0–2 years of relevant experience are preferred, previous experience in retail is beneficial but not strictly required.
How should applicants apply for this position?
Referred applicants must first be submitted through Workday by a current Loblaw colleague before applying directly to the role.
What personal qualities does Shoppers Drug Mart look for in a Customer Service Representative?
Shoppers Drug Mart seeks individuals who are open-minded, responsive to change, and capable of building trust and making connections in a fast-paced retail environment.