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Customer Service Representative

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U-Haul

1mo ago

  • Job
    Full-time
    Entry Level
  • Halifax

AI generated summary

  • You need a valid driver’s license, a good driving record, and a high school diploma or equivalent.
  • You will assist customers, manage rentals using U-Scan, move and inspect equipment, answer inquiries, prepare invoices, install hitches, fill propane, drive forklifts, and participate in training.

Requirements

  • Valid driver’s license and ability to maintain a good driving record
  • High school diploma or equivalent

Responsibilities

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

FAQs

What is the primary responsibility of a Customer Service Representative at U-Haul?

The primary responsibility is to assist customers with U-Haul products and services, manage rentals and inventory, and maintain equipment.

Is there a hiring bonus for this position?

Yes, there is a $100 hiring bonus, and a $300 cash bonus is available upon completion of the U-Haul Equipment Inspection and Verification.

What qualifications are required for the Customer Service Representative position?

A valid driver's license with a good driving record and a high school diploma or equivalent are required.

Are there opportunities for professional development and advancement?

Yes, U-Haul provides valuable on-the-job training and opportunities for advancement.

What kind of work environment can one expect in this role?

The work environment involves moderate risks or discomforts, requiring special safety precautions when working around moving parts or machines.

Is U-Haul an equal opportunity employer?

Yes, U-Haul is an equal opportunity employer and considers all applications without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected basis.

Do Customer Service Representatives need to perform physically demanding tasks?

Yes, the position requires some physical exertion, including moving equipment weighing a minimum of 50 lbs and remaining stationary for long periods.

What benefits does U-Haul offer to its employees?

U-Haul offers paid holidays, vacation, sick days (if eligible), career stability, gym reimbursement, wellness programs, and discounts on various products and services.

Will training be provided for tasks such as filling propane and driving a forklift?

Yes, certification for filling propane and driving a forklift will be offered through U-Haul upon employment.

Can I schedule a hands-on working interview?

Yes, you can schedule a hands-on working interview and get paid for it.

U-Haul

Since 1945, U-Haul has been serving do-it-yourself movers and their households.

Retail & Consumer Goods
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

U-Haul serves millions of do-it-yourself household moving customers annually. Our primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. Since 1945, U-Haul has been the choice for the do-it-yourself mover. U-Haul customers'​ patronage has enabled the Company to maintain the largest rental fleet in the do-it-yourself moving industry which includes trucks, trailers and towing devices. U-Haul also offers storage throughout North America. The Company provides industry leading moving and storage boxes and an extended line of packing supplies to protect customer possessions. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket. The Company supplies alternative-fuel for vehicles and backyard grills as one of the nation’s largest retailers of propane. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket industry. The Company supplies alternative-fuel for vehicles and backyard barbecues as one of the nation’s largest retailers of propane.