You need a high school diploma or equivalent, and prior experience is preferred for this role.

You will handle customer calls and emails, process orders, manage accounts, dispatch technicians, reconcile funds, generate manifests, and maintain customer records while promoting sales.

Customer Relations

People, HR & Administration

United States

Tampa

First Choice Services is a provider of coffee, water, and pantry services to businesses, ensuring that workplaces are well-stocked with high-quality beverages and snacks. They focus on enhancing the workplace experience by delivering a wide range of refreshment solutions tailored to meet the unique needs of their clients. Their goal is to create convenient and enjoyable break environments that foster productivity and employee satisfaction. By offering reliable and comprehensive services, First Choice Services aims to be a trusted partner in keeping workspaces energised and employees happy.


Retail & Consumer Goods

First Choice Coffee

Description First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team! This position offers a base salary starting between $17.00 and $22.00 per hour. This is a full-time, Monday through Friday position. What You'll Be Doing – The Role * Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax. * Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. * Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. * Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. * Dispatches Service Technicians to respond to repair calls and coordinates service installations. * Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less. * Processes and applies payments to customer accounts * Communicates sales leads to appropriate branch personnel. * Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. * Keeps records of customer interactions, processes customer accounts, and files documents. * Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. * Solicits sales from customers during promotions. What’s in it for me? – The Benefits * 401(k) and company matching * Medical, Dental and Vision Insurance * Life insurance * Paid time off Requirements What you’ll bring – The Person: * High school diploma or equivalent * Past experience preferred

DescriptionFirst Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!This position offers a base salary starting between $17.00 and $22.00 per hour. This is a full-time, Monday through Friday position.What You'll Be Doing – The Role * Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax. * Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. * Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. * Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. * Dispatches Service Technicians to respond to repair calls and coordinates service installations. * Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less. * Processes and applies payments to customer accounts * Communicates sales leads to appropriate branch personnel. * Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. * Keeps records of customer interactions, processes customer accounts, and files documents. * Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. * Solicits sales from customers during promotions.      What’s in it for me? – The Benefits * 401(k) and company matching * Medical, Dental and Vision Insurance * Life insurance * Paid time off      RequirementsWhat you’ll bring – The Person: * High school diploma or equivalent * Past experience preferred

Customer Service Representative - First Choice Coffee

&lt;strong&gt;Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.&lt;br&gt;&lt;br&gt;We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!&lt;br&gt;&lt;br&gt;This position offers a base salary starting between $17.00 and $22.00 per hour. This is a full-time, Monday through Friday position.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Be Doing – The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax. &lt;/li&gt;&lt;li&gt;Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. &lt;/li&gt;&lt;li&gt;Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. &lt;/li&gt;&lt;li&gt;Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. &lt;/li&gt;&lt;li&gt;Dispatches Service Technicians to respond to repair calls and coordinates service installations. &lt;/li&gt;&lt;li&gt;Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.&lt;/li&gt;&lt;li&gt;Processes and applies payments to customer accounts&lt;/li&gt;&lt;li&gt;Communicates sales leads to appropriate branch personnel. &lt;/li&gt;&lt;li&gt;Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. &lt;/li&gt;&lt;li&gt;Keeps records of customer interactions, processes customer accounts, and files documents.&lt;/li&gt;&lt;li&gt;Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. &lt;/li&gt;&lt;li&gt;Solicits sales from customers during promotions.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What’s in it for me? – The Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;401(k) and company matching&lt;/li&gt;&lt;li&gt;Medical, Dental and Vision Insurance&lt;/li&gt;&lt;li&gt;Life insurance&lt;/li&gt;&lt;li&gt;Paid time off&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;What you’ll bring – The Person:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;High school diploma or equivalent&lt;/li&gt;&lt;li&gt;Past experience preferred&lt;/li&gt;&lt;/ul&gt;

Customer Service Representative

Requirements

Responsibilities

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First Choice Coffee

Mission & Purpose