FAQs
What is the employment type for the Customer Service Representative position?
The employment type for the Customer Service Representative position is part-time.
What qualifications are required for this role?
A high school graduate degree is required, along with well-developed customer service skills and basic knowledge of PC skills (Excel, PowerPoint, Word, and web interfaces).
Is there a training program associated with the position?
Yes, there is a training program that includes offsite training for Compression (Sigvaris) and First Aid.
What skills are beneficial for this position?
Beneficial skills include excellent verbal and written communication, a strong telephone manner, and the ability to demonstrate CORE values, build trust, and make connections with customers.
How does Shoppers Drug Mart promote workplace inclusiveness?
Shoppers Drug Mart is committed to promoting a workplace of inclusiveness and belonging, ensuring that all employees feel valued and respected.
What are the responsibilities of the Customer Service Representative?
Responsibilities include providing customer support, resolving complaints, upselling products, maintaining knowledge of customer needs and trends, and collaborating with other customer service representatives.
How can applicants apply for this position?
Referred applicants must be submitted through Workday by a current Loblaw colleague, rather than applying directly for the role.
Does Shoppers Drug Mart offer any employee benefits?
Yes, employees benefit from a purchase discount program, competitive pay, and online learning opportunities through the Academy.
Is experience in retail preferred for this role?
Yes, 0 to 2 years of relevant experience in retail is preferred for the Customer Service Representative position.
Are accommodations available for applicants with disabilities?
Yes, accommodations are available upon request for applicants with disabilities during the recruitment and assessment process and when hired.