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Customer Service Representative

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Community Bank, N.A.

Sep 17

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance

AI generated summary

  • You need a high school diploma, 2 years in banking/customer service, strong math and computer skills, product knowledge, and excellent communication, aligned with core values of integrity and respect.
  • You will provide quality customer service, handle transactions, assist with requests, explain products, support branch efforts, and ensure compliance with policies while helping achieve branch goals.

Requirements

  • High School Diploma or GED
  • Internal product and services knowledge
  • Accurate and proficient math skills
  • Professional and friendly interpersonal communications skills
  • Proficient computer skills
  • Clear thinking and ability to stay focused
  • Thorough knowledge of bank products and services
  • Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
  • Two (2) years of bank and/or customer service normally required
  • All applicants must be 18 years of age or older

Responsibilities

  • - Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
  • - Determine customer needs, explain and sell products and services
  • - Participate in branch prospecting efforts
  • - Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
  • - Serve as a liaison between customer and operational areas
  • - May provide back up to the teller line as needed
  • - Ability to understand directions and adhere to established policy and procedures
  • - Able to remain focused
  • - Other related duties as assigned or directed
  • - Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
  • - As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals

FAQs

What is the primary responsibility of a Customer Service Representative at CFSI?

The primary responsibility of a Customer Service Representative at CFSI is to deliver a positive customer experience on the banking floor by handling financial transactions and addressing customer needs.

What qualifications are required for this position?

A High School Diploma or GED is required, along with two years of banking and/or customer service experience, accurate math skills, and proficient computer skills.

What are the working hours for this position?

The working hours for this position are 37.5 hours per week.

Is there a minimum age requirement for applicants?

Yes, all applicants must be 18 years of age or older.

What types of benefits are offered to employees?

Employees receive competitive compensation along with benefits such as 11 paid holidays, paid vacation, medical, vision & dental insurance, 401K with a generous match, pension, tuition reimbursement, and banking discounts.

What is the compensation range for this position?

The compensation for this position ranges from a minimum of USD $17.50 per hour to a maximum of USD $23.83 per hour, commensurate with experience.

Are there any specific skills emphasized for this role?

Yes, the role emphasizes professional and friendly interpersonal communication skills, clear thinking, and the ability to stay focused under stress.

Is previous banking knowledge required?

Yes, thorough knowledge of bank products and services, along with internal product and service knowledge, is required for this position.

What kind of training is provided?

Employees are required to maintain proficient knowledge of applicable laws and regulations and ensure ongoing adherence to pertinent policies, procedures, and internal controls, with timely completion of all training requirements.

Can reasonable accommodations be made for individuals with disabilities?

Yes, the company will make reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of the job.

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Community Bank, N.A.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Community Bank System Inc. (NYSE:CBU) is a full-service financial institution with more than 225 customer locations across New York, Pennsylvania, Vermont and Massachusetts, where we’re known as Community Bank, N.A. With over $16.2 billion in assets, we have the resources to finance a wide range of personal, business banking and commercial business needs. Since 2012, Community Bank has consistently been named in the top 15 on Forbes’ list of Best Banks in America, twice reaching the No. 3 spot. Established in 1866, Community Bank empowers our more than 3,000 employees across 21 states to be decision makers at the local level, leveraging the strong personal relationships we have with our customers with their financial expertise to drive the best results. This gives our team the confidence to make those decisions, and our customers the comfort in knowing the person they work with every day is the person they need to talk to. We consistently invest in our communities through financial support, fundraisers and volunteer efforts, giving our employees the support to help make a difference. Whether it’s donating to local non-profit organizations or financing the businesses that give a community its identity, working together to make life better is what Community Bank is all about. Member FDIC. Equal Housing Lender. Our Diversity Council of more than 100 employees was created to make sure no one feels unheard, unseen or uninvited. Through that effort, we’ll foster a culture that doesn’t just accept diversity, but values it. For more info, visit cbna.com/diversity. Other subsidiaries within the Community Bank System Inc. family include: Community Bank Wealth Management: - Community Investment Services, Inc. - Community Bank Trust Services - The Carta Group - One Group Retirement Advisors - Nottingham Advisors, Inc. Partners: - Benefit Plans Administrative Services, LLC - OneGroup