You must be fluent in English, willing to hybrid work 8 days/month in Manila, flexible for night shifts, and comfortable with inbound/outbound calls.

You will handle customer orders, resolve inquiries via phone/email, advocate for customer feedback, and collaborate with teams in a flexible, mostly nightshift hybrid role.

Customer Relations

Philippines

Manila

Large

We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.

Education

Cambridge University Press & Assessment

We help millions of people worldwide to open opportunities and unlock their potential.

<div>
 <div>
  <div>
   <ul>
    <div>
     <div>
      <b>Salary:</b>
     </div>
     <div>
      Php 22,000 to Php 28,000
     </div>
    </div>
    <div>
     <div>
      <b>Location:</b>
     </div>
     <div>
      Manila
     </div>
    </div>
    <div>
     <div>
      <b>Country:</b>
     </div>
     <div>
      Philippines
     </div>
    </div>
    <div>
     <div>
      <b>Business Unit:</b>
     </div>
     <div>
      Operations
     </div>
    </div>
    <div>
     <div>
      <b>Vacancy Type:</b>
     </div>
     <div>
      Permanent
     </div>
    </div>
    <div>
     <div>
      <b>Closing Date:</b>
     </div>
     <div>
      14 December 2024
     </div>
    </div>
   </ul>
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b>Meet the recruiter</b></h2>
   <div>
    Hannah Heradura
   </div>
   <div>
    hannah.heradura@cambridge.org
   </div>
  </div>
 </div>
</div>
<p></p> <br>
<div>
 <p><b>Employment type:</b> Permanent</p>
 <p><b> Location:</b> Makati City, Metro Manila</p>
 <p><b> Working hours:</b> flexible schedule, but mostly night shift (<b>4pm to 12mn</b> or <b>9pm to 5am</b> MNL time)</p>
 <p><b> Pay range:</b><i> </i>Php 22,000 to 28,000</p><br>
 <p></p>
 <p>Discover a world of endless possibilities with Cambridge University Press &amp; Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.</p><br>
 <p></p>
 <p><b> We are looking for a Customer Service Representative who can speak fluently in English to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.</b></p><br>
 <p></p>
 <p><b><i> Why Cambridge?</i></b></p><br>
 <p></p>
 <p>At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.</p><br>
 <p></p>
 <p>We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularization on their first day so they can start #PursuingPotential from day one.</p><br>
 <p></p>
 <p>Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.</p><br>
 <p></p>
 <p><b><i> What can you get from Cambridge?</i></b></p><br>
 <p></p>
 <p>In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.</p><br>
 <p></p>
 <p>Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.</p><br>
 <p></p>
 <p><b><i> What makes you the ideal candidate in this role?</i></b></p><br>
 <p></p>
 <p>As a Customer Service Representative, you will work under the supervision of the Customer Services Supervisor in the Philippines, and you will be:</p>
 <ul>
  <li>Responsible for accepting orders from different communication channels for print and digital products for our customers which can range from students to large distributors globally.</li>
  <li>Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.</li>
  <li>The advocate of our customers by sharing feedback that would help improve customer experience.</li>
  <li>Speaks fluently in English</li>
 </ul><br>
 <p></p>
 <p>The following are the non-negotiables for this role:</p><br>
 <p></p>
 <ul>
  <li>Provide exceptional service to our customers through phone and/or email.</li>
  <li>Fluent in oral and written in English language</li>
  <li>Amenable to work in a hybrid setup in our Manila office, 8 days per month</li>
  <li>Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time)</li>
  <li>Comfortable in doing inbound/outbound calls</li>
 </ul><br>
 <p></p>
 <p>In addition, experience, knowledge or expertise in the following would give you an advantage:</p>
 <ul>
  <li>SAP</li>
  <li>Zendes</li>
 </ul>
</div>


 
  
   
    
     
      Salary:
     
     
      Php 22,000 to Php 28,000
     
    
    
     
      Location:
     
     
      Manila
     
    
    
     
      Country:
     
     
      Philippines
     
    
    
     
      Business Unit:
     
     
      Operations
     
    
    
     
      Vacancy Type:
     
     
      Permanent
     
    
    
     
      Closing Date:
     
     
      14 December 2024
     
    
   
  
 
 
 
  
   Meet the recruiter
   
    Hannah Heradura
   
   
    hannah.heradura@cambridge.org
   
  
 

 

 Employment type: Permanent
  Location: Makati City, Metro Manila
  Working hours: flexible schedule, but mostly night shift (4pm to 12mn or 9pm to 5am MNL time)
  Pay range: Php 22,000 to 28,000
 
 Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
 
  We are looking for a Customer Service Representative who can speak fluently in English to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.
 
  Why Cambridge?
 
 At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.
 
 We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularization on their first day so they can start #PursuingPotential from day one.
 
 Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
 
  What can you get from Cambridge?
 
 In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
 
 Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.
 
  What makes you the ideal candidate in this role?
 
 As a Customer Service Representative, you will work under the supervision of the Customer Services Supervisor in the Philippines, and you will be:
 
  Responsible for accepting orders from different communication channels for print and digital products for our customers which can range from students to large distributors globally.
  Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
  The advocate of our customers by sharing feedback that would help improve customer experience.
  Speaks fluently in English
 
 
 The following are the non-negotiables for this role:
 
 
  Provide exceptional service to our customers through phone and/or email.
  Fluent in oral and written in English language
  Amenable to work in a hybrid setup in our Manila office, 8 days per month
  Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time)
  Comfortable in doing inbound/outbound calls
 
 
 In addition, experience, knowledge or expertise in the following would give you an advantage:
 
  SAP
  Zendes
 


Customer Service Representative

Requirements

Responsibilities

FAQs

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Are there healthcare benefits offered?

Cambridge University Press & Assessment

Mission & Purpose