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Customer Service Representative

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U-Haul

Aug 5

Applications are closed

  • Job
    Full-time
    Entry Level
  • Ottawa

Requirements

  • Valid driver’s license and ability to maintain a good driving record
  • High school diploma or equivalent

Responsibilities

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

FAQs

What are the primary responsibilities of a Customer Service Representative at U-Haul?

As a Customer Service Representative at U-Haul, you will assist customers with U-Haul products and services, manage rentals and inventory using smartphone technology, move and hook up trucks and trailers, clean and inspect equipment, answer customer questions, prepare rental invoices, install hitches, fill propane, and participate in ongoing education.

What are the minimum qualifications required for this position?

The minimum qualifications for a Customer Service Representative at U-Haul include having a valid driver's license and the ability to maintain a good driving record, as well as a high school diploma or equivalent.

Is there a training program for new employees?

Yes, there is on-the-job education and ongoing training available through U-Haul University for new employees.

What bonuses does U-Haul offer to new hires?

U-Haul offers a $100 hiring bonus and a $300 cash bonus upon completion of the U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program.

Are there opportunities for career advancement at U-Haul?

Yes, U-Haul provides opportunities for advancement within the company.

What benefits does U-Haul offer to employees?

U-Haul offers a range of benefits including health insurance, dental and vision plans, life insurance, a 401(k) savings plan, an Employee Stock Ownership Plan (ESOP), gym reimbursement, vacation and sick days, and discounts on various products and services.

Is this position physically demanding?

Yes, the position requires some physical exertion, including the ability to move equipment weighing a minimum of 50 lbs and the capability to remain stationary for long periods, as well as movement indoors and outdoors.

What is the work environment like for a Customer Service Representative?

The work environment involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines and potentially using protective clothing or gear.

Does U-Haul have a nicotine policy for new hires?

Yes, U-Haul will not hire individuals in certain states who use nicotine products, consistent with applicable laws, effective February 1, 2020. This policy does not apply to team members hired before that date.

Can I expect to get paid on the same day I start working?

Yes, U-Haul follows a "Hire Fast, Pay Fast" motto, allowing new employees to get paid for their hands-on working interview on the same day.

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U-Haul

Since 1945, U-Haul has been serving do-it-yourself movers and their households.

Retail & Consumer Goods
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

U-Haul serves millions of do-it-yourself household moving customers annually. Our primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. Since 1945, U-Haul has been the choice for the do-it-yourself mover. U-Haul customers'​ patronage has enabled the Company to maintain the largest rental fleet in the do-it-yourself moving industry which includes trucks, trailers and towing devices. U-Haul also offers storage throughout North America. The Company provides industry leading moving and storage boxes and an extended line of packing supplies to protect customer possessions. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket. The Company supplies alternative-fuel for vehicles and backyard grills as one of the nation’s largest retailers of propane. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket industry. The Company supplies alternative-fuel for vehicles and backyard barbecues as one of the nation’s largest retailers of propane.